The Great Deceiver
Originally Posted by Exileru
"My frustration with him was that on three different occassions he replied that the refund was on its way to me. Each time giving me the Day and Time it was mailed out. In each case it hadn't actually been mailed even though Drew stated it had.”
It's happening exactly the same way to me that's why it makes me so frustrating about this . He just kept delay the shipping day by day with a many very convenient reasons. That's also the reason why i have been silently waiting for 5 months. and finally,i think i can not wait like that anymore. I need to do something about this.
It seems to me that the shellbrook apologists are missing the point. No one is complaining that their amp is taking a long time to get just right, or that one must wait for quality. The frequent complaint is the lying, the misleading statments and the intentional deception. To put it simply Drew is taking advantage of his customers. Shellbrook Labs is taking funds, puting it in it's account and watching it accrue interest while waiting to (one hopes) eventually produce and send out an amp.
Shellbrook Labs is very efficient had taking funds out of a person's account, and very efficient at making up excuses and lies (in hat-in-hand tones), but not so efficient at actually making something and putting it in a box and mailing it.
Note the difference in the two following statements:
"I've been real busy lately, i'm behind schedule, i'll contact you when it's built, i don't have an exact time table yet."
That's annoying, but understandable and in good faith. Then there's the Shellbrook Labs way.
"I sent it last thursday." When in fact the amp is no where close to materializing in this plane of existence. How can a person be that blatent in their deception toward the customer?
The additional problem is that Shellbrook Labs has shown that it will apparently lie for money, what other aspects are the Labs lying about, the components, the manufacturing process. One half expects to open up one of the amps and find it chock full of pennies and foil gum wrappers. God forbid you should have to send and amp back to be repaired, you might has well put it in a bottle and chuck it into the nearest ocean/landfill/wormhole.
Being slow and having crappy customer service is one thing, from what i hear Allesandro has made it an art, but blatently lying to the customer while spending the customer's money is another. Xin seems to have no problem making amps and keeping the customer truthfully informed as to its progress, Headsave seems to have been unable to deal with the order load, but able to treat the customer with respect and honesty.
There are ramblings about holding DIYers to too high of a level of standards. That's rediculous. There's nothing wrong with simply asking to be told the truth and not lied to while. These are standards which all companies, no matter how large, should be held to.
At the point where multiple month have passed and no amp has appeared, but a string of lies has materialized, i say it's time to get the credit card companies involved, get your money back and move on to a company which actually makes amps and is willing and eager to tell the customer the truth about the amp's construction status.
For $100-$140 more you can buy a superior amp from Xin (or others) and actually receive the amp that you paid for. Do the math $100 for the promise of an amp which will play no music vs. $240 for an amp that exists in the material world. Which is the better deal?