Drew is not a William Goody.
Originally Posted by LTUCCI1924
HI: Guys I am on your side but I think JMT is right about this being posted in the feed back forum. I know you want all members to see this but very soon this will be a closed post. Just go to the feed back forum and post your frustration with this so called DIY guy and hit it hard if you would like to. I am amazed that JUDE don't do something about this and also make a sticky like he did with William Goody.
The man's admitted, repeatedly, he bit off more than he could chew over the last few months. Even the best laid plans, in business, can go awry. It appears he had good intentions, hiring help, trying to get a new shipping tracking program implemented, introducing upgraded products at the same price as the old ones and the ducks he had in a row didn't work out as planned. He's asked for suggestions both here and on his site. He's admitted foul ups and promised to deliver the goods as fast as he can.
Perhaps communications is another area for improvement, I don't know. All I can say is that others, whose recommendations steered me to Shell Brook back in September , have received great service and a couple of quality products. Communication by e-amil or phone was Not a problem. This was, however, before the holidays and he told me then that he was trying to get geared up for the increase in orders he was experiencing.
I work a day job too and was running a computer building/servicing business at night and on weekends. I have been through the sudden and unexpected increase in demand that he's going through complete with backlogs and PO'd customers. It is a difficult situation to climb out of. I applaud Drew for even trying. It was lot easier for me to throw in the towel, deliver on the sold units I had, sell off my inventory and be done with it.
Had some of my many satisfied customers lent some moral support maybe I would have continued to persevere in what was an emotionally satisfying hobby/business. It certainly wasn't financially rewarding enough to quit my day job. But keeping my hands in the technology and enough bucks coming in to push the envelope now and then as well as making some people happy really was what it was all about. I spoken to Drew often enough to say that his philosophy is similiar. Sure it would be nice if we could all quit our day jobs and do what we really love to do. But with kids in college and other obstacles it ain't allways possible.
Now, Drew is a business man when he accepts money for a product or service. He owes it to his clients to deliver, to the best of his ability, the products on order or awaiting repair, review his business model and order to ship schedule to ensure it meets the requirements of the customer. I honestly believe he has stated his commitment to this repeatedly. Whether it happens soon enough for him or those of you waiting, I believe is beyond his control at this point. Hasn't he stated this?
If it's a refund you want, ask for it, by phone if e-mail isn't effective. Personally, I will wait until he gets caught up before ordering my Ascent or Statement, haven't decided which yet. I am very satisfied with the two products I have from him and the level of communication and service I recieve. Thus I will continue to support him and loan my support as I would like to see him climb out of this and continue his pursuit of excellence in a venue he obviously enjoys and is good at. If I didn't live 2500 miles from him I'd volunteer my evenings just to help and learn.
Is this a fanatical rant? Perhaps, but there are at least two other DIYers here who I would go to bat for based on the products, services and communications I've recieved from them. I'd hate to see them stomped on too. I can understand it from those with an unprocessed order or repair, but there always seems to be those who have no stake in it just love jumping on the band wagon to get their kicks in. I include myself in this, as a supporter, and will not post more about this (I promise).
Let's just sit back and see how this pans out, give the guy a chance to make good as promised. Let those with something at risk pass judgement. I fully understand that they, too, need moral support. I would not have posted this if I felt they hadn't. I'm just saying this picture isn't all bad. In need of some touch up perhaps. Certainly doesn't warrant burning. Give the guy a chance guys to make good, that's all I'm asking.
Thanks for letting me vent --- Tom