my experience....I just noticed this thread and thought I would chime in with my experience ordering from Shellbrook Labs. Let me preface this by saying that I got my amp, it works fine, and I am not mad about anything, just annoyed at the way a few things went. All of this transpired in late Feb, after he implemented his 2 order/day policy.
•I ordered a Maxi Moy in late Feb 2005, I received no type of order confirmation other than my name showing up on the “Order Status” board.
•After 2-3 weeks, I e-mailed to see what the status was. I was told that the order page doesn’t really update correctly, and that my amp was being tested and set to ship in a few days.
•A few days went by and no change on the status board, he said it was still ‘testing’ and gave me the new ship date. I asked what type of AC adaptor I needed, and he informed me that he had several in stock that he would sell me, and that it would ship with my amp. I sent the money via paypal .
•When my amp arrived on March 7th, I immediately noticed that the interior seemed loose, when I picked it up the contents were clearly not secured. This didn’t seem right. I also noticed that there was no AC adaptor as promised.
•I sent Drew a note, he said they were out of the AC adaptors and that I would need to wait until more arrived. When I asked him about the fact that the amp was not secured, he said a piece of foam for the battery was likely missing, and that he would send one out to me with the AC adaptor. He apologized and accepted responsibility for the issues.
•Today, I am still waiting.
A few comments/suggestions FWIW:
•Drew did get back to me quickly when I e-mailed about the amp. He has yet to respond to my most recent query, but overall the communication seems good.
•The quality control gives me pause…how can you ship out a ‘tested’ amp that is missing contents?
•The total lack of any order confirmation/receipt is not good. I felt like I was sending money into a black hole, and hoping for the best.
•Having a ‘Status’ page that isn’t updated in a timely manner only compounds the communication problems.
I don’t think he will be take my money or anything, its just annoying not having any idea what the status of my order really is.
And as far as the quality of the amp goes…I give it a B-. Not much bass at all compared to the integrated amp I was using before to power the headphones from my PC. It will work better since it is much smaller in size, but the sound is so-so. I know I could try for a refund, but now the batteries are dead in the amp, and I am waiting for the AC adaptor. Until then, I have another source for my headphones. Once I get everything hooked up, I can make a choice whether to keep the amp or not. I will likely keep it though, it suits the purpose just fine.
That’s it…hopefully I will receive the remainder of my order soon.