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Be Aware of Shell Brook Lab  

post #1 of 129
2/23/05 at 5:50pm
Thread Starter 
There is a minor problem in my amp. So i sent it back to drewd to fix it for me and replacing the old buffers with the diamond buffers. And i sent it since Sep But i still have not received the amp back. he kept delaying it with so many reasons. and so hard to get contact with him. He was just ignoring my email. Finally, I got his reply msg by threating if he dont reply i will post this in forum. So it worked, and he sent the amp out with a tracking number. and He sent it on feb-14. However, i can not use the tracking number(EC 900 011 793 US). he told me to wait a few days so i wait. Until now, i still can not use the tracking number that he provided. and i asked him to send me the shipping receipt(on feb-18). and again, I dont get his reply. I dont know what to do now after waiting for 5 months.
So that's case. I just want to let everyone knows about this and be aware of it.
Here are some missing information and i include this as drew suggest. For delaying 5 months, Here is what he offer free for me :
- Free repair (for the problem which is not in warranty)
- Offer to send a replacement, including a replacement diamond buffer(I paid for the diamond buffer so i think i derserve it).Because the first one amp was somehow disappreared durring the shipping (according to what he said)

I would include my oppinion to those Firstly, because i didnt use it correctly way so i burnt out the 6 buffers. And i offered paid him for that, but he said he will fix it for free. I appreaciate it. But for the replacement, I think every company will offer the same if their customer can not receive the item because of the shipping. Drew, ask yourself that it is your duty to send out the replacement or you do it as a favour for me.Do i deserve for you to do that. Here is from his latest email(today) "However, I'm willing to do this one more time. I will assemble and ship, via FedEx, a PPA with one of Larry's diamond buffers on Monday morning. It will arrive on Tuesday" . Does it means that he lied to me by sending the second amp on 14-Feb. And i know if i dont open this thread i will not get this reply.and i just sit there waiting forever.

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post #2 of 129
2/23/05 at 5:56pm
Hey. I don’t know if is the same case, but sometimes, I ship via USPS and I tell them that I would like to track it down. They charge me for some insurance. Bottom line is, that every time I do a tracking with that number I get a reply that I didn’t pay for that service. Either way, it gets to the destination but that could be the reason. Just my two cents.
post #3 of 129
2/23/05 at 6:04pm
i'm sure theres reasons why Drew is delaying your amp.
post #4 of 129
2/23/05 at 6:10pm
That looks like a USPS number. As far as I know, you cannot track USPS parcel post items online. What you received may be the insurance number or the delivery confirmation number. However, if he sent the item using one of the more expensive USPS shipping options, you should be able to track it.

Drew at Shellbrook Labs had some problems earlier in the year because he was getting too busy, and, like many engineers, he has trouble dealing with customer interaction. He's not dishonest though, and you'll almost certainly get your amp eventually.
post #5 of 129
2/23/05 at 6:39pm
Quote:
Originally Posted by Wodgy
That looks like a USPS number. As far as I know, you cannot track USPS parcel post items online. What you received may be the insurance number or the delivery confirmation number. However, if he sent the item using one of the more expensive USPS shipping options, you should be able to track it.

Drew at Shellbrook Labs had some problems earlier in the year because he was getting too busy, and, like many engineers, he has trouble dealing with customer interaction. He's not dishonest though, and you'll almost certainly get your amp eventually.
Any item i've shipped usps has had a tracking number no matter what the grade of shipping. All you do is pay .45 cents or .55 cents if its parcel post and you can get a number with any package you mail. They can be tracked online, and the package does not have to be insured to get the number.
Any way I hope the package comes back quickly. I think 5 months is way to long to get a product fixed and returned.
post #6 of 129
2/23/05 at 6:39pm
I ordered the mini to mini cable from shellbrook on Jan 17th and it was suppose to ship on the 21st. The status didn't change from "testing" to "shipped" until some time around the 25th of January but I still haven't received it yet. I also order the flats from Todd which were suppose to ship on the 10th of January (44 days ago) and still nothing

I assumed the long shipping times were because I lived in Canada but Xin was able to ship my SuperMacro to me very quickly; about 7 days.

I have no idea what's taking these other packages so long

- Justin

Edit: My situation with Shellbrook has been resolved, the cable shipped on 02/23/05 and I received it 03/03/05
post #7 of 129
2/23/05 at 7:32pm
Thread Starter 
According to the tracking number sample in usps website, I think it is sent by Global Express Mail (EC 000 000 000 US). Exactly same type of shipping ( Global Express Mail ) is sent by another seller from US for me. I can use it right away. So i dunno should i trust him or not. Does anyone know how long it takes for Global Express Mail to ship from Meridian, Idaho to Vancouver ? Thanks
post #8 of 129
2/23/05 at 7:36pm
As is the case with many boutique manufacturers, one can become a victim of one's own success, as we saw with Headsave. therefore, instead of applying the thumbscrews, let's show a bit more patience for the mom and pop operations out there. I know it's hard to say that when you've been ampless for months, but that's part of the growing pains of the current industry.
post #9 of 129
2/23/05 at 7:39pm
Do some searches on here and you'll see that your situation is not unique when it comes to that particular vendor. Don't let people talk you into thinking that this is an acceptable situation. There are other amp builders, large and small, that will treat you right. Good luck!
post #10 of 129
2/23/05 at 7:49pm
Quote:
Originally Posted by Jahn
As is the case with many boutique manufacturers, one can become a victim of one's own success, as we saw with Headsave. therefore, instead of applying the thumbscrews, let's show a bit more patience for the mom and pop operations out there. I know it's hard to say that when you've been ampless for months, but that's part of the growing pains of the current industry.
Despite Drew's letter posted on his site it would seem things are simply not improving. We've seen this type of post time and time again. I'm sorry but I still say that it's one thing to be extremely late and ignore your customers then to be extremely late and being in touch with them offering updates and such. I'd rather have someone say to me that they are just way behind and it's going to be a month before you get it with an apology, then just be outright ignored. Any response is better than nothing. Engineer's, tech-types, whatever, they can take 30 seconds to update a customer, there's not much to learn to be more effective with customer service. Five months to fix something? Please.
post #11 of 129
2/23/05 at 7:55pm
Quote:
Originally Posted by tom hankins
Any item i've shipped usps has had a tracking number no matter what the grade of shipping. All you do is pay .45 cents or .55 cents if its parcel post and you can get a number with any package you mail. They can be tracked online, and the package does not have to be insured to get the number.
Any way I hope the package comes back quickly. I think 5 months is way to long to get a product fixed and returned.
The delivery confirmation that cost .45 cents is not tracking. It only tells you when the item has been delivered. If the label was printed at a post office it will tell you when the package was accepted. If the label is printed online it will only say the post office is expecting the package. Nothing is updated until the package is delivered.
post #12 of 129
2/23/05 at 7:57pm
Quote:
Originally Posted by bg4533
The delivery confirmation that cost .45 cents is not tracking. It only tells you when the item has been delivered. If the label was printed at a post office it will tell you when the package was accepted. If the label is printed online it will only say the post office is expecting the package. Nothing is updated until the package is delivered.
This was my understanding, too.
post #13 of 129
2/23/05 at 9:29pm
This is absolute nonsense. The amp was sent in for warranty work in Sept. and is only now enroute? There is no excuse for shabby service and communication. No amount of polite apologies can make up for the record of neglect I've seen so far. I take it that this concern is still taking in new orders? This is bull. There needs to be a sticky thread on this.
post #14 of 129
2/23/05 at 9:33pm
sadly i'm in a similar situation with drew :/ i ordered my amp on dec 18 and i got it but it was broken. stilll waiting on the new fixed one to arrive. i have faith in drew though and i feel that he is honest. i know things will work out in the end
post #15 of 129
2/23/05 at 11:57pm
Quote:
Does anyone know how long it takes for Global Express Mail to ship from Meridian, Idaho to Vancouver ?
I ordered a DVD from Kuala Lumpur to New Jersey and it was shipped and delivered in 9 days. Global Express Mail CAN'T be worse than the Malaysian postal service !
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