Pros: good IEs
Cons: Service inacceptable
i am, german and own the jh11.
I love their sound and more the jh16, which i wanted to buy.
But after one site of my jh11 has broken i have contacted jh for service.
The only service they offered was to send the inears for repair in their lab for hight amount of money.
Since i found an company in germany which can repair the iEs without sending them to USA and back, i asked ordering an one spare part ( the bass Driver).
Around 3 month i didnt get any answer.
Some day i get answer and the service man wrote to send the JH11 to Lab in Florida.
I asked again for just this one Spare part. No answer.
Yesterday i get mail of Brittany Harvey with the short harshley massage, :
We absolutely will not send components to you."
Faces that kind of non service i begin to capitulate and forget to think on JH-Audio and my next JH16.
Jerry makes good IEas, but the service is diametral of them, which reflect the wrong service behaviour.