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A great headphone but a not so great company....

A Review On: ClarityOne


Rated # 625 in In-Ear
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Review Details:
Audio Quality
Purchased on:
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Pros: Bass response, nice treble, clean mids and highs, very dynamic headphone

Cons: Build Quality and Customer Service

To all interested in ClarityOne Audio earbuds I say beware. I bought these headphones from airmiles (a licensed seller at the time) last summer. I loved the headphones and I commend the company for the quality of the audio that they produce. In my opinion they were pretty amazing. But then winter struck. I live in Canada, and incidentally the same city that the "Head Office" for Clarity One Audio resides. Anyways, I pulled them out of my pocket one day to find that the covering around the wire had come out (there was no glue or anything in or around the joint so I guess it was just put in there) and the copper wire was exposed. My headphones were still under warranty so I decided to claim the warranty (after all, they are worth $100+). I sent emails throughout December and ranging from once - three times a week all the way until July which was when I got my first reply. Then to get another reply I had to wait till late August (after my warranty expired) for them to say that my proof of purchase was okay and that they are ready for a warranty claim. Meanwhile, I searched the ends of the internet and I guess I was able to find out who the CEO was, where he lived but not the company phone number or any form of contact info for the company except for their email. I emaild about 6 different email addresses that were listed on the website (including the one written on my warranty card) and I even called Air Miles. It turns out that they don't have a phone number because a manager at Air Miles gave me a number for their supplier who gave me another number which just turned out to be a number for Yamaha where there was no Clariy One available at all... So it took a year for them to finally accept my warranty and they asked me to send in my product. Then it took them about a month maybe longer (I don't recall exactly) to send me a replacement pair when I could drive 20 minutes to the address I was told to send it to... I was finally satisfied when I received my new pair which was in about September or late August of this year. But unfortunately for me I was making a phone call last week using the mic on the headphones and when the person I was calling picked the phone up, the left ear shot. Since then, the left earphone doesn't work unless the wire is in a certain position. I guess these headphones weren't built for Canadian winters (even though its a Canadian product) and they have extremely weak joints. I hope I wont have to go through all the hassle for a new pair again, if so then I think this time im going to just give up and buy the Klipsch s4i Rugged.


But on a happier note, for me, they fit perfectly and provide me with an amazing seal with the smallest size ear tip.


To sum up, they have a horrendous customer service but an amazing product. So, if you live somewhere where the cold isn't a problem for you and you make sure there are no bends in your cables at all times then these are the headphones for you.


P.S. I tried every possible way to get them to respond to me, I even considered talking to local newspaper and since I was in law class at the time, was considering legal action xD


Obvs I got a little carried away there^ and of course I didn't actually do either of those 2 xP.


Hello (I know this comment is way late to the party). Sorry to hear about your experience with them, but thanks for the warning!
I just purchased a pair from the bargain bin at a local Staples without knowing what they were. They sound pretty darn good for the 50 CAD I paid. From what I've read the cable is a bit of an issue.
Just wondering how yours have held up since you got your replacement pair. Did the cable die out again? Are there any other issues you have experienced?
Sorry, I never got the notification for this. Haha not much help now but to answer your question, they died out again, similar to how they did previously. If you look at them, they look aesthetically perfect. But, one of the earbuds (the left I believe) stopped working (as a result of a connection issue with the wiring). I told the company about it again but eventually gave up on waiting for a response...
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