Pros: Free with the LG V20...nothing else
Cons: Abysmal mfg quality, never seen something so bad out of the box. No support whatsoever.
I created this account just to warn others of the lame approach that B&O is taking with these headphones when shipped with the LG V20.
Same as other reviewer here, got the headphones with the new phone - which I actually sold, as I didn't want to give up my trusted S7Edge. But I kept the H3s as I absolutely wanted a higher end pair of headphones. I suffer from tinnitus and listening to music is the only solace I find...
What a disappointment...out of the box, the headphones had the dreaded connector problem, where once inserted, they either cause static or cut out a channel.
OK I told myself this is B&O, I'll just sort it out with the manufacturer...same as I've done a thousand times in the past.
So I opened a ticket with B&O, promptly got a drone response that the ticket has been received and the next day...bam: a cold FU, " please contact LG" email.
Wait, what? LG didn't manufacture those, not their problem to solve.
Adding insult to injury, next day I get an email asking for my "customer satisfaction in a survey". Is it just me, or this company is laughing at the customer all the way to the bank?
I manage a support group for a hi-tech company, if one of us would do something similar they would be out of a job.
I wish I could comment on the sound quality and the likes, but not being able to get them to work kinda prevents me from doing it...
Before I get flak, I have a dozen other headphones which connect just fine to the S7Edge.
So, so disappointed with B&O which I always kept in high regard when it comes to product design and performance.
EDIT: let me put in a TL;DR, as some people go out with a Bang (no Olufsen) and miss the point usually:
- a premium brand distinguishes itself by product quality and above all, superior customer service. Not just price.
- I didn't "rant" because someone took my toy, but I wanted to flag the fact that B&O is not prepared to stand behind it's "consumer line BeoPlay" because they don't see value in doing so. "Wrong"...
- getting LG to replace the headphones (which I will) does not solve the QC problem at B&O, does it? As one can see here and on Amazon, the connector issue seems frequent - the least I expected is for the manufacturer to want to take a look at the defective unit and draw some design or mfg conclusions which will avoid it in the future. As it stands, what's to say that a replacement won't suffer from the same problem.