i had the same problem and i sent it RMA to iriver germany. I requested for Replacement with another brand new unit.they said that they will contact their HQ and come back to me. i'm waiting.My AK380 really miss me
Can this cable : https://trinityaudioengineering.com/products/pono-balanced-mmcx-multi-braid-cable
Work with the IEM shure SE846 on Astell&KErn AK120II Normal output (3,5mm) or 2,5mm balanced output ?
You're true...In my case, My supplier has been very professional. i had 14 days to send back the DAP in case i didn't like it or it has a problem.Since the first day, i knew that there was some few problems on the DAP, but i decide to keep it and see with Iriver directly, as the DAP was totally new, and the supplier could not replace it. i could be only refund from the supplier.
Yes you're right, we were writing the message at the same time i think : i got RMA officers in Germany, and the ask me to send the DAP back (RMA).hope that i will get it back totally renewed, or replaced with a new unit.
Finally i sent the DAP this morning to Iriver office in Germany (RMA).
I hope that the problem will be totally fixed or i will get back a another new DAP.
i didn't sent the accessories : just the DAP and the guarantee Card, with purchase invoices.
I did it but it doesn't work.even i tried with my SD card 128 GB, which used to work fine with my AK120 II, but it does not work with the AK380. i have the same problems.Someone from AK asked me to email him. i did the, i'm waiting to see.Another issue : each time the DAP screen went off, even when playing music, impossible after to get the screen back, unless i do a reset.