Hmm...that is so strange...I just received mine an hour or so ago. I am sorry that you are experiencing problems. I thought that there wouldn't be any problems with the newer batch. Otherwise, I've only heard great things regarding Shure's customer service. I hope you can either get a new working replacement, or a full refund. It is unacceptable for you to have to go through this...however, I am Shure has been getting similar complaints so the fight shouldn't be so hard.
2/24/14 at 7:38pm