Thumbs up from me RHA. To me the mark of a really good company -
Customer service when things go wrong
Customer engagement (in forums like these)
Listening to customer feedback, and openness to implement change - your reaction to the very mixed reviews on the T10, and willingness to implement a change in the T20 (retaining the best of the T10 and opting to change the base signature) is to be applauded. I was one of it's biggest critics (the T10), and looking at...