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Posts by snaps11

I have had fantastic luck dealing with this guy.  I wish you the best....
I would think that the company that actually manufactured the item would be able to tell if the equipment was damaged more so than anyone else.  I find it kind of absurd that Audeze would deny his upgrade.  Chances are that Audeze is making even more money on the new higher end product.  Seems sort of lazy and does not promote customer loyalty IMO.     Would it be that difficult to explain to the customer if the product was in fact damaged that they would not...
That is Audeze's top flight support coming through for you.
I returned a pair of LCD-2 r2s because they did not respond to an important email.  Maybe if they get their customer support together I might think about a LCD-3.  I refuse to buy any product where the manufacturer won't stand 100% behind what they are sending to the customer. In my case it was a really bad finish on the wood.
Sennheiser is hooking me up.  They are replacing my pair with a new personally inspected pair and a free pair of in ears. I will update this thread once I get my new HD800. So far I really like how they are handling things.  Fast responses and top notch support.
  I tried but it does not come out well on my cell camera..  
  I hope you are enjoying them =).  I am still trying to get mine fixed.  Headroom said they would return them for a 15% restocking fee or I would have to contact Sennheiser directly.  After telling Headroom that was not an acceptable option for such a high end piece of equipment they told me that they would no longer be accepting any of my orders .  I am now talking with Sennheiser direct. Hopefully all goes well .    
  Yep it drives me nuts as well.  What is even more crazy is how headphone.com refused to work with me even though they are making $600 on these.  They basically said that I was on my own and had to deal with sennheiser to get it fixed.  Thats what I call great customer support!  Oh well, im sort of over it now.  Im thinking about making a thread about my experience though....    
The headband is marred up on the left side (plastic part).  It's not really scratched, the best way I can describe it is that it looks like if you were to constantly rub two of those pieces together it would take away the matte finish and make it shiny.  It would be fine if it was uniform but this is in a funny looking zig zag pattern that is pretty noticeable up close.  Other than that, if I decide to keep these I will send out for the Sennheiser freq response graph so...
Both pairs were brand new, never used.  I agree that one could say "you did not try each of them back to back". However with the old pair there are certain albums I could not even listen to and had very high amounts of sibilance and was slightly shrill.  I am getting none of that with these.  The current pair still has more brightness than my HD-650 but no where near the same amount as the last pair.    I have not touched my volume on my amp in the last 3 months so I...
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