I have nothing but fantastic things to say about UE when it comes to their customer service. Communication and service turnaround time is top notch. Absolutely smooth ordering process. We who live outside of the U.S. have to make our own ear impression (at our own cost and risk) and get it shipped over to the UE CIEM lab. The ordering online form are to be filled by ourselves. Those who live in the U.S. are the blessed folks.