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Old 10-27-2009, 05:32 AM
Head-Fi'er
  
Join Date: Feb 2003
Location: Seattle, WA
Posts: 46
Default Excellent Customer Service
Just want to drop a quick thread over here and post my experience with Head-Direct.

I ordered some PK3 headphones back in the beginning of October and they were promptly shipped the next business day.

However, for some unknown reason, the USPS lost my package and I felt as though I got screwed, as I did not order any insurance on the package as well.

After emailing Head-Direct about my missing package, they again promptly replied and sent me a replacement PK3 the same day!

Very impressive customer service...such a rarity to find in a company these days! I look forward to doing more business with Fang and Head-Direct!

Cheers!
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HOME:
PC --> Optical --> iBasso d10 --> Cardas 1/4 to 3/8 adapter --> Ultrasone Pro 900

PORTABLE:
iRiver iHP-100 --> SysConcept Optical Cable --> iBasso d10 --> Etymotic ER4P with S adapter OR Cardas 1/4 to 3/8 adapter --> Ultrasone Pro 900

ULTRA PORTABLE:
Zune HD 32GB OR Sansa Clip 4GB --> Etymotic ER4P
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Old 10-28-2009, 02:26 AM
jleewach's Avatar
100+ Head-Fi'er
  
Join Date: Jan 2009
Location: Illinois, USA
Posts: 374
Default
indeed very good customer service. I received my pl30's & they were missing the tips. Emailed them about it, and they sent the tips out no questions asked. One of my favorite dealers!
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Current obsessions- Yuin PK3, Klipsch Image S4, Klipsch Custom 3
Past obsessions- Klipsch Custom 1 & 2 , image x10, UE super.fi 3, super.fi 5 (v2), triple.fi 10, Phonak PFE, RE-0, Shure SE110, SE210, SE310, SCL4 (E4C), Etymotic er4p & hf5, Koss ksc75, Denon AH-C 351 & 751, Atrio M8, Altec Lansing Backbeat pro, Sennheiser PX100 & CX300, Monster Turbines, Grado sr60, Shure SRH440
Source - Archos 405 = worst pmp ever (ARCHOS SUCKS!), ipod nano 4th gen + VividAudio V1

Let me justify my latest purchase to you :).
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