TOTAL CHAOS...CUSTOMER SERVICE?

[theeditor]

I sent my Ultrasone 700s to be repaired as directed by Michael Willberg, the CEO of Ultrasone, in California. I sent them U.S. Priority Mail on May 5. After 10 days, I called the company and the lady who answered the phone said she had all my information and that the headphones should be coming in from the repair shop that afternoon. Ten days later, still having not received my cans, I called again. A new person answered the phone, she said the place was in chaos, and said she would call me back with an answer to where my headphones are. The next day she said she looked all over the place and CAN'T FIND THEM! Are you kidding me?

Mr. Willberg, if you read this post (you did my previous one), you know that good customer service in a competitive industry like this is paramount to success. So, if your repair outlet can't find my headphones, I expect you to replace them ASAP.

Please respond via private message.
Thank you!

[chadbang]

Chaos? I would be totally bummed if they lost my headphones after all that waiting. I hope that they make amends or all the grief.

[ULTRASONE AG]

I contacted ULTRASONE Inc and they have clarified everything. The headphones are not lost at all. "The editor", please contact ULTRASONE Inc. for more info. Thx.

[western120]

Are the emails on ultrasoneusa functional ? I sent a couple emails enquiring about the HFI 15 G, listed on your website as a B stock, if they carried any warranty ? No replies so far....(past 12 days now)