I should say HUGE THANK YOU to Headroom too........
Before I bought my MOH from Headroom in year 2004 (I believe I talked to Jamey at that time), I have no big interest in headphone at all, I always prefer speakers. I just happened to google amplifier then found head-fi is interesting. Later on I got one new hobby which made my wallet crying.....
Why I prefer Headroom when I placed my first headphone amp order is I like Headroom's amp module design and its upgradeable path......
With all 4 years experience of dealing with Headroom people, I would say THUMB UP to Headroom services too.
Just received my DPS this morning, very well wrapped for the journey. All components were safe and sound inside. The unit itself is well made and finished, I am impressed. This was one of the reasons I decided to purchase from you guys. No one puts mediocrity inside a nice enclosure. As I opened the box that wonderful smell hit me, that brand new electronic smell, you know what I mean. Anyhow, thanks to all concerned and I will be ordering the Desktop Max+Max next month.
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A census taker once tried to test my headphones, I ate his liver with some fava beans and a nice Chianti.
Guys- I have had great experience with HR over the years, which has caused me to think of you all as my go-to source for all things headphone - and to recommend you guys to a bunch of folks.
First, a decade ago I bought a little more power from you and proceeded to exchange it twice for issues that were probably in my head. Never a hint of annoyance on your part.
Then, a year ago, I called you all up as one of my UE SF5 drivers quit. And I was looking for a new set of cans. Rather than selling me a new kit, you all told me about UE's great warrantee service, and they replaced the phones no questions asked.
Your honest and straight-forward approach is so rare in business today. The goodwill that you created during those incidents is now directly translating into a Maxxed Desktop sale for you all, and I hope that some of the folks who I've referred to you have bought stuff as well.
Keep up the good work. Your customer service has been exceptional for over a decade.
Best of luck for your continued success.
-Gian
P.S. Your stuff sounds pretty good, too. ;-)
__________________ Home: Sony 7700 --> HR Homey Balanced Desktop w/ DPS --> Senn 580s w/ Equinox Away: iPod --> Total Bithead --> UE Triple.Fi Dead: SuperFi 5pro Traded: HR Little More Power Future: Senn 650 / AKG 701 / Wadia iTransport? In Heavy Rotation: Keith Jarrett The Out of Towners, The Black Crowes Amorica, Kanye West Late Orchestration, and the usual core of ECM, Miles, and the Marleys
I just wanted to also thank Headroom for allowing me to listen to great stuff over the years. I started out with the bithead --> cosmic amp --> base station one --> micro --> micro dac --> total bithead --> desktop w/dac portable with the red brick --> desktop max, max dac --> a few t-shirts --> DPS (a must) Oh by the way, the base station one works good with the max/max dac...
So, I guess I like HR stuff. The last purchased which I just made a few months ago allows me to use my SACD players like I wanted to. With 2 sets of RCAs in and one out, I can hook it up to my external blah (whatever I'm in the mood for) or just RCA inputs from my killer SACD player....
Again thanks for all the confidence in keeping my musical interests alive!!!
Craig..
__________________ Headphones/Earphones: UE Pro 11's, UE Pro 10's, Shure SE530, Klipsch Custom 3's Senns HD650, Grado RS-2, AKG 701, STAX SR-007MK2 Amps: Headroom Desktop loaded with DPS Class-A Power Supply, Qables iQube, Headroom Total Bithead, Mini Millet, Ray Samuels Predator - Hornet - SR-71a, Pico, STAX SRM-007tII Sources: Sony SACD CE555ES with full Mods, Sony SACD CE222ES, iPod 160GB Classic, iPod 80GB 5.5 gen IMOD, 4G 16gb Red Nano, Archos 604 30gb WiFi, Archos 605 30gbWifi, Meizu 8gb, iriver clix, iriver X20 8gb, Samsung T10 4gb, Cowon iAudio 7 8gb, Sony NWZ-A816 4gb, Creative Zen Vision 30gb, 30gb Zune Sony SCD-XA777ES Modwright Cables:: ALL SILVER! Qables Silvercab-Pro, Qables Silvercab LOD to 3.5mm, Qables LOD to RCA, ALO Jumbo Cryo X Silver iMod Cable other various handmade silver interconnects.
Garmentus Vulgaris & Headphoneus Supremus Premier Sponsor HeadRoom
It's always a little embarrassing to come read the accolades here, but satisfying, too. I can't tell you how hard it is to pull this stuff off. We more often see the areas in which we could improve or the various mistakes we make --- it does happen. But we rarely notice the stuff we do right because it's just in the flow of the day, it just disappears in the road behind us.
So thanks for all your comments; keep them coming here in this thread, it's a great reminder for us that we do a good job and have come a long way. But also don't hesitate to give us a call or send an email when we've fallen short---we want to fix that when it happens. It's better not to handle customer service issues in threads here. Not so much because it makes our faults apparent, but more because we're set up to handle it that way and can be more effectively responsive. Also, sometimes the customer is at fault and we'd rather not embarrass anyone, and because sometimes we're more generous than we'd want the world at large to know about and take advantage of. Anyway, best to handle customer service issues through email and phone.
Thanks guys! It's been a pleasure doing business with you over the years; I'm so happy we've managed to satisfy you over the years; and I look forward to having lots of fun playing with audio stuff in the years to come!
I just had my first experience with Headroom's repair department, and I am VERY IMPRESSED!!! My vintage 1998 Headroom Home amp was damaged by careless movers - the potentiometer shaft snapped! I sent it to Headroom, and within a week was notified that, not only was my amp repaired, but it was also updated to 2004 internals - and all for a VERY fair price. Now, its better than new and ready for another 10 years of trouble-free service. THANK YOU!
I just had my first experience with Headroom's repair department, and I am VERY IMPRESSED!!! My vintage 1998 Headroom Home amp was damaged by careless movers - the potentiometer shaft snapped! I sent it to Headroom, and within a week was notified that, not only was my amp repaired, but it was also updated to 2004 internals - and all for a VERY fair price. Now, its better than new and ready for another 10 years of trouble-free service. THANK YOU!
THANK YOU for your kind comments, Angelo. No question, Mike & the entire crew do a simply wonderful job back in our Build & Repair Dept!
And, of course, "Sorry About Your Wallet!" ...
(traditional first-post Head-Fi greeting!)
Why I like Headroom?
No question, Mike & the entire crew do a simply wonderful job back in our Build & Repair Dept!
Linear Mode
