[I'm hoping this is the best spot for this post, as it's somewhat web-related and not directly a HeadRoom issue...]
After a recent order placed at HeadRoom, which arrived in one day after shipping <g--Yeah!>, I thought I'd be "polite" and take the little BizRate.com survey to tell HeadRoom how pleased I was with their service and prompt delivery. What a bloody nightmare that's turned out to be (BizRate.com, that is).
I had to go through pages and pages of saying "no" to magazine subscriptions, coupon requests, and a vast assortment of other spam nonsense before I was able to complete my subscription to just provide some feedback. Then, I received numerous e-mails from BizRate.com telling me I need to click this link and that link to confirm this or deny that, etc. After about three days of following links and continuously declining their myriad offers, I finally read that to unsubscribe all I had to do was follow the link in the newsletter. There was none.
I would like to see HeadRoom not partner with BizRate.com in the future in an effort to allow HeadRoom's customers some peace of mind after the sale. Instead, perhaps a HeadRoom sales employee could e-mail or communicate with the customer directly (if a box is checked requesting follow-up, for example) to verify that the order was delivered satisfactorily, etc.
Please feel free to give us a call whenever you're wanting to ship small items like cables, eartips, coffe mugs, etc to Canada. We'll be quite happy to do MUCH cheaper USPS mail on little orders containing smaller, easily shippable things! -- Unfortunately, the pricier & larger amps, headphones, etc., must still ship via FedEx to international destinations since their tracking and insurance remains second to none
Cheers,
Jorge
HR Sales & Product Manager
Only problem there is that FedEx charges silly cross-border brokerage fees. Not as bad as UPS admittedly, but with the taxes and that you can pay up to 50% of the item cost. It makes a great deal, a terrible one. I wish I could deal with headroom, I wish I could buy an amp, but at 150% cost I'm sorry, but it just isn't worth it! That really ticks me off that I could've been ordering little things from you guys, wish I had known a couple years ago!
__________________ End Boss Comic! A webcomic by yours truly
[I'm hoping this is the best spot for this post, as it's somewhat web-related and not directly a HeadRoom issue...]
After a recent order placed at HeadRoom, which arrived in one day after shipping <g--Yeah!>, I thought I'd be "polite" and take the little BizRate.com survey to tell HeadRoom how pleased I was with their service and prompt delivery. What a bloody nightmare that's turned out to be (BizRate.com, that is).
I had to go through pages and pages of saying "no" to magazine subscriptions, coupon requests, and a vast assortment of other spam nonsense before I was able to complete my subscription to just provide some feedback. Then, I received numerous e-mails from BizRate.com telling me I need to click this link and that link to confirm this or deny that, etc. After about three days of following links and continuously declining their myriad offers, I finally read that to unsubscribe all I had to do was follow the link in the newsletter. There was none.
I would like to see HeadRoom not partner with BizRate.com in the future in an effort to allow HeadRoom's customers some peace of mind after the sale. Instead, perhaps a HeadRoom sales employee could e-mail or communicate with the customer directly (if a box is checked requesting follow-up, for example) to verify that the order was delivered satisfactorily, etc.
Or, just ditch BizRate.com altogether...
Still loving HeadRoom,
Scott
Hello ElectronGuy,
Very interesting comments and MANY thanks for pointing out the pitfalls we may have overlooked re:BizRate. I've taken the liberty of fowarding your comments to our Marketing/Sales VP and IT Manager respectively.
Thanks again and sorry for making you jump through all those hoops!
make something similar to the iriver ihp140 that has more memory/video capabilities and that doesnt cost $700. :P
For people like me that cant have the computer on 24/7, the iriver ihp140 gives me a way to have most of my music in a digital format that can be used to send to a DAC. So if you guys can make something like this, that would be awesome
i know you guys are trying to sell these yourselves, but it would be great if you did more reviews on other headphone amps. i really appreciate your reviews, and i value them over many other websites ive seen. it would be great to see more content in that department
Offer measurement services! I'm incredibly curious how some of my cans measure vs. the ones you've already published, and would be willing to pay to get them added to the database.
How about a Micro Power Supply for that Micro Ultra setup?
It only needs to be able to power two Micro modules.
Then a nice triple combo package could be sold from which the AC power-supplies are omitted. An upgrade to the quality and a saving of $200 at the same time.
Linear Mode
