Was sent a different product to what i ordered, called up from New Zealand and was told to keep them and ill be sent a refund as it wasnt worth shipping back and forth, yet still waiting for the refund 3 weeks or so on.. Received prompt email replys before the purchase however not after..
While I'm going to be glad to hear all your comments of praise in the "Thank You" thread, I'm also interested in where you think we can do a better job.
This thread is your opportunity to make suggestions about how we can improve. It's quite likely that we'll start some new threads off the ideas that you post here, but I'd appreciate it if you'd start by making suggestions here rather than start a new thread for every one.
Recable more headphones then just two.. AKG 701 & the Beyers 880's.. You would get more business & revenue this way.. I spent around 800.00 on balancing my 3 headphones.. That cash could have went to Headroom. Please consider it.
My only complaint is shipping costs to Canada. I know you really like the tracking and speed of the service you use. But $35 no mater what to Canada has prevented me from making orders I would have otherwise made.
__________________
"A person is smart. People are dumb, panicky, dangerous animals and you know it."
- Offer more headphone parts. Beyer pads, AKG pads, those little twist-on 1/8"-1/4" adaptors that come with many headphones and eventually get lost. Yeah, we can try to track this stuff down from the manufacturers ourselves, but I'd really rather deal with you even if you took longer and charged more, because your phones get answered and you return messages.
I'd just like to reiterate this one in light of the currently active AKG Customer Service thread.
You folks are excellent at customer service and order fulfillment at the small-order retail level. The manufacturing companies - not exclusively AKG, but they are frankly the poster child in my experience - really are not. And the big retailers like Amazon don't do replacement parts and such very well.
All I'm asking, HeadRoom, is for you to be my go-to shop for as many of my headphone-related needs as possible.
My only complaint is shipping costs to Canada. I know you really like the tracking and speed of the service you use. But $35 no mater what to Canada has prevented me from making orders I would have otherwise made.
Hi Dustin,
Please feel free to give us a call whenever you're wanting to ship small items like cables, eartips, coffe mugs, etc to Canada. We'll be quite happy to do MUCH cheaper USPS mail on little orders containing smaller, easily shippable things! -- Unfortunately, the pricier & larger amps, headphones, etc., must still ship via FedEx to international destinations since their tracking and insurance remains second to none
Recable more headphones then just two.. AKG 701 & the Beyers 880's.. You would get more business & revenue this way.. I spent around 800.00 on balancing my 3 headphones.. That cash could have went to Headroom. Please consider it.
Kool Bubba Ice,
We're working on it! ...
Developing a viable headphone recabling program has a been a big goal of ours ... Right now its simply an issue of available manpower and time constraints; we're largely maxed-out in HR Manufacturing Dept in terms of personnel, output capacity, and actual physical production room :veryevil: -- so we'll likely have to grow a bit before we can develop a rapid & professional headphone recabling service at HeadRoom; we basically have our hands full just keeping up with balanced recabling for our own balanced amps!
We do currently have some newer staff in very early training stages for these tasks so hopefully sometime in early 2008 we'll be able to announce an "official" HR recabling program! :580smile:
I'd just like to reiterate this one in light of the currently active AKG Customer Service thread.
You folks are excellent at customer service and order fulfillment at the small-order retail level. The manufacturing companies - not exclusively AKG, but they are frankly the poster child in my experience - really are not. And the big retailers like Amazon don't do replacement parts and such very well.
All I'm asking, HeadRoom, is for you to be my go-to shop for as many of my headphone-related needs as possible.
Thanks again for your comments, Episiarch... we WANT to be your 'go-to' shop for all 'yer headphone paraphenalia!
As we slowly grow HeadRoom staffing levels along with our website, our long-term goal is to bring aboard more & more headphone parts/accessories. We've just recently added beyerdynamic earpads and cables; Hopefully, the 'parts' selection will continue to expand as we go along here!:allteeth:
Headroom needs to take another listen to the Ultrasone PROline 750's.
I am with you on 85% of the ratings on headphone.com, but I really feel that I'm hearing something different, something much better, in the 750's.
A second audition and commentary would be appreciated.
Bootleg,
Thanks for your comments ...
We do periodically revisit our HeadRoom product value ratings and discuss changes we feel may be due for certain products. The ProLine 750 is at the top of the heap for re-visitation by our review staff. I will hazard to say those headphones highly benefit from very, very EXTENSIVE burn-in time due to their unique titanium driver design
Was sent a different product to what i ordered, called up from New Zealand and was told to keep them and ill be sent a refund as it wasnt worth shipping back and forth, yet still waiting for the refund 3 weeks or so on.. Received prompt email replys before the purchase however not after..
Hello Swee,
We strive to have all refunds credited within 2 wks of the returned item(s) clearing inspection AT MOST, usually its much less. Very sorry you somehow fell between the cracks ... I trust all is OK by now but please send me an e-mail at Jorge@headphone.com with your info and i'll be happy to personally look into any such issues anytime!
Please consider it.
Linear Mode
