01-28-2009, 04:23 PM
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1000+ Head-Fi'er
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Join Date: Jun 2008
Location: Hong Kong
Posts: 1,288
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Crazily fast international shipping from headroom....but WAAY too expensive!
So I place an order for some B-stock stuff on Friday. The shipping ended up to be $40 dollars for USPS which is at least $15 more than I expected. Anyways, because of the great price on the headphones, I was not too upset about absorbing this cost. To my surprise, the package arrived on Wednesday which is probably the fastest I've ever received anything from the US.
My point is this: Surely you can ship via a slower service that costs around $20-25?? I'm sure many people would want to pay less and receive their order a few days later... or at least have the choice to do so.
Oh, and I would like to thank Jorge for his professional service dealing with my order. If the shipping costs are sorted out I am sure I would order from Headroom again in the future.
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Home1: Squeezebox Classic-> Audio-gd Reference 3 -> Buffalo DAC, Sonic Frontiers SFD-2 -> rockhopper built KGSS-> Stax O2 mk1, 4070
Home2: Opus DAC -> Square Wave XL-> AKG K340, AKG K270 playback
My feedback: http://www.head-fi.org/forums/f12/xxii-338489/
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01-28-2009, 05:53 PM
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500+ Head-Fi'er
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Join Date: Jan 2005
Location: Northern Va. Leesburg
Posts: 918
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Quote:
Originally Posted by XXII
So I place an order for some B-stock stuff on Friday. The shipping ended up to be $40 dollars for USPS which is at least $15 more than I expected. Anyways, because of the great price on the headphones, I was not too upset about absorbing this cost. To my surprise, the package arrived on Wednesday which is probably the fastest I've ever received anything from the US.
My point is this: Surely you can ship via a slower service that costs around $20-25?? I'm sure many people would want to pay less and receive their order a few days later... or at least have the choice to do so.
Oh, and I would like to thank Jorge for his professional service dealing with my order. If the shipping costs are sorted out I am sure I would order from Headroom again in the future.
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Maybe you should put me in charge of shipping to Hong Kong, for you!!!! (the headphones I sent you went out Priority USPS didn't they?)LOL Hope you are enjoying what ever you bought!
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Mark.
Last edited by markmaxx; 01-28-2009 at 05:56 PM.
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02-11-2009, 10:20 AM
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Headphoneus Supremus
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Join Date: Jul 2008
Location: the Netherlands
Posts: 1,544
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Hello, I agree with this. I would certainly be willing to wait a bit longer for my order if it costs less. Fedex is VERY expensive, i would much rather have stuff sent via usps. Everything else is just great though.
Greetings, Anouk,
__________________
misc fs: mini-rca cable eur50 dimarzio m-path rca-rca cable 50eur
fs(pm me for details) NOS sony d25s+int psu $225 all-in worldwide(WITHOUT BATTERY) only used once
fs(pm me for details)3 months old like new condition meier-audio corda symphony-2 headphoneamp(high low impedance/stepped attenuator)/dac/preamp eur800 all-in worldwide
Things I find important about a headphone 1 accurate imaging! not just wide/deep soundstage. 2 details 3 dynamics 4 treble (extension and sparkle) 5 miodrange forward 6 bass, punchy but not domkinating
favourite headphones: 1 sennheiser hd800 2 audio-tehcnica l3000 3 akg k701 4 sennheiser ie8 5 audiotechnica ad2000
for head-fi feedback http://www.head-fi.org/forums/f12/anouk-353179/
View my profile for information about my present/past headphones/headphone amps and other equipment and what I want to buy in the future.
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02-11-2009, 10:24 AM
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Headphoneus Supremus
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Join Date: Oct 2006
Location: Portland
Posts: 2,311
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i just sent a fw OPA627s to Japan via USPS priority..took about 6 day..sent my Beyers to Hungary via the same service...am expecting a similar turnaround time.. TO hungary it cost 23$ or thereabouts.
You probably got express international shipping.
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02-11-2009, 11:00 AM
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Head-Fi'er
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Join Date: Nov 2008
Posts: 82
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I find this all the time, shipping cost higher than the product itself. For example, a Canare coaxial cable from an ebay seller, cost of cable USD38,92 (may be cheaper, that is the "Buy it now" price), and USD36,50 to Spain via USPS Express Mail International, or USD32,95 to Spain via USPS Priority Mail International....
Does not make sense to me.... 
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02-11-2009, 11:04 AM
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500+ Head-Fi'er
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Join Date: Dec 2008
Location: Jamaica
Posts: 629
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Quote:
Originally Posted by Mandrakespain
I find this all the time, shipping cost higher than the product itself. For example, a Canare coaxial cable from an ebay seller, cost of cable USD38,92 (may be cheaper, that is the "Buy it now" price), and USD36,50 to Spain via USPS Express Mail International, or USD32,95 to Spain via USPS Priority Mail International....
Does not make sense to me.... |
I write so many letters at minimal cost to me, i.e., just the envelope and paper and then send via FedEX at a MUCH greater cost. I don't see what the problem is. 
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02-11-2009, 11:05 AM
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Head-Fi'er
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Join Date: Nov 2008
Posts: 82
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Quote:
Originally Posted by aimlink
I write so many letters at minimal cost to me, i.e., just the envelope and paper and then send via FedEX at a MUCH greater cost. I don't see what the problem is. |
Are you saying that what you write is not important? 
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02-11-2009, 11:13 AM
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500+ Head-Fi'er
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Join Date: Dec 2008
Location: Jamaica
Posts: 629
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Quote:
Originally Posted by Mandrakespain
Are you saying that what you write is not important? |
Are you basing the value to you, of what you purchased, only on the price tag? 
I'm an international customer and do feel your pain too. Believe me. However, these shipping services do operate at a nominal expense per package. As a result, you may order a very expensive and small item with a relatively small shipping cost. You may also order a large and cheap item
leading to a high shipping cost, which ends up exceeding the cost of the package.
The shipping companies only care about the package size, weight and whether or not it's fragile. The cost does come into the picture for security reasons during the shipping. So it's quite easy for a cheap package's shipping to exceed it's cost value.
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02-26-2009, 09:54 PM
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500+ Head-Fi'er
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Join Date: Jan 2005
Location: Northern Va. Leesburg
Posts: 918
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Quote:
Originally Posted by Anouk
Hello, I agree with this. I would certainly be willing to wait a bit longer for my order if it costs less. Fedex is VERY expensive, i would much rather have stuff sent via usps. Everything else is just great though.
Greetings, Anouk,
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I sent a set of GS 1000 with a ballanced Blackdragon cable to a headfier here from Italy, USPS first class the same way I sent the K 340s to hong kong they are god knows where??? Fri will be one month. Total loss for me all $1000.00.
UPS next time for me. (USPS does not insure packages to Italy I think I know why!
__________________
Mark.
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02-26-2009, 09:59 PM
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500+ Head-Fi'er
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Join Date: Dec 2008
Location: Jamaica
Posts: 629
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Quote:
Originally Posted by markmaxx
I sent a set of GS 1000 with a ballanced Blackdragon cable to a headfier here from Italy, USPS first class the same way I sent the K 340s to hong kong they are god knows where??? Fri will be one month. Total loss for me all $1000.00.
UPS next time for me. (USPS does not insure packages to Italy I think I know why!
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Oh cripes. I'm so sorry to hear about this man!!!
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02-26-2009, 10:29 PM
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100+ Head-Fi'er
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Join Date: Nov 2008
Location: Boston, MA
Posts: 411
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Don't even get me started about fully insured UPS international shipping... I had to pay $300+ and then when my package finally arrived they charged me an extra $200 for "brokerage fees."
You read that right: $500+ dollars for insured international shipping...
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Home: Pico DAC ~> Zana Deux ~> ATH-L3000 // HD800
Away: iMod ~> RSA P-51 ~> JH-13PRO
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02-26-2009, 10:55 PM
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500+ Head-Fi'er
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Join Date: Jan 2005
Location: Northern Va. Leesburg
Posts: 918
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Quote:
Originally Posted by Lamenthe
Don't even get me started about fully insured UPS international shipping... I had to pay $300+ and then when my package finally arrived they charged me an extra $200 for "brokerage fees."
You read that right: $500+ dollars for insured international shipping...
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So I don't lose another $1000.00 How should we ship international?
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Mark.
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02-26-2009, 10:57 PM
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Join Date: Nov 2006
Location: Bozeman Montana
Posts: 362
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Hello,
Although certainly not inexpensive, FedEx remains the best way to ship pricey gear internationally. Their brokerage fees are not (quite) as pricey as UPS and the FedEx online package tracking is second to none. Our HeadRoom 'loss' rate for FedEx packages is nearly non-existent. Plus they are typically a VERY fast & secure delivery service to boot ... wish we could say the same for other shipping methods! 
Cheers,
Jorge
HR Sales & Service Manager
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02-26-2009, 11:12 PM
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500+ Head-Fi'er
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Join Date: Dec 2008
Location: Jamaica
Posts: 629
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Quote:
Originally Posted by Lamenthe
Don't even get me started about fully insured UPS international shipping... I had to pay $300+ and then when my package finally arrived they charged me an extra $200 for "brokerage fees."
You read that right: $500+ dollars for insured international shipping...
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What was the value of what you were shipping?
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02-27-2009, 12:02 AM
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Headphoneus Supremus
Moderator
Resistorous Conflagorous
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Join Date: Nov 2004
Location: Seacoast, NH
Posts: 7,312
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In addition to what Jorge said for any US folks who would prefer to use another shipping vendor (say USPS for smaller items) Headroom has always been willing to do this as far as I know. It just usually takes a phone call since there is a limit to what the webstore can show for options.
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SB3/Arcam CD73 -> Hertsens Signature DAC -> Project Menace -> Woody HF-1 or HF-2
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