01-24-2009, 08:54 PM
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100+ Head-Fi'er
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Join Date: Jan 2009
Posts: 340
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MY APOLOGY TO ALO AUDIO
Some of you may have noticed a thread I posted last night ranting about an order I had placed with ALO Audio.
I went on to accuse Ken and the staff at ALO of ignoring my emails and delaying my order.
Well I'm here to say that was not the case.
In my haste while ordering I did not read the FAQ's page regarding production time. I also inadvertently chose 2 day shipping when in fact I thought I had chosen overnight.
Yet I went and made a total fool of myself by insulting the good folks at ALO in their own house, and for that I am truly sorry.
So Ken and the rest of the staff I apologize, and thank you for being the better people in this situation.
Regards,
Joseph
Last edited by KB; 01-26-2009 at 03:33 PM.
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01-24-2009, 09:12 PM
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Headphoneus Supremus
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Join Date: Jul 2005
Location: Miami Beach, Florida
Posts: 16,100
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Nice of you to post the public retraction Joseph. Ken IMO has always been a top notch guy.
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01-24-2009, 09:17 PM
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500+ Head-Fi'er
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Join Date: Nov 2008
Location: Utah, U.S.A.
Posts: 975
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I noticed your thread and had a nice rant written up about how you should've probably given it at least until the end of Monday (one full business day) before going ballistic (not to mention Ken's request that his customers NOT come to Head-Fi or other places to rant before he has had a chance to make things right). Then your thread got deleted. 
There's no incentive for small operations like ALO Audio to ignore their customers, because even one unhappy customer can cause a lot of problems for them.
I'm happy to hear you've found out why your package didn't ship when you thought it would.
__________________
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"What would the magical leopluriton do?"
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Head-Fi Damage To Wallet: $1,866.63 since October 14, 2008 Equipment I Commonly Use Or Coming Soon
Headphones: {* Denon AH-D5000 [Amazing] *} {* ZAGG ZAGGphones [57mm driver] *}
IEMs: {* Shure SCL4 [White] *} {* Etymotic HF5 [Ruby] *} {* ZAGG Z.Buds [Red] *} {* Future Sonics Atrio M5 v2 [x2] *} {* Klipsch Image X10 *}
Listening Sources: {* Sandisk Sansa Fuze 8 GB [Silver] *} {* foobar2000/AIMP 2 ==> ASIO [Native or ASIO4All] ==> E-MU Systems 0404 USB 2.0 ==> Purity Audio K.I.C.A.S. ==> Headphones *}
DACs/Amps: {* Purity Audio K.I.C.A.S. [Worth every Canadian penny] *} {* E-MU Systems 0404 USB 2.0 *}
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01-24-2009, 10:13 PM
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Headphoneus Supremus
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Join Date: Jun 2006
Location: Seattle
Posts: 2,050
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Great retraction. I knew there was a fact missing. We are human. We get a little too passionate at times.
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BIG POPPA
Feedback BIG POPPA
Home Rig:
Arcam CD73, WOO 3+ very upgraded, Senn HD580 with Custom Kimber Kable Headphone cable and DIY interconnects, MS-1's recable with Silver plated copper, Custom power cables,Custom IC's and Audio grade fuses ALO Wood Ipod Dock
Portable:
5G ipod or CD player, Red Tomahawk or Portiphile, Koss Ksc-75's recabled by Apuresound with a 75 Ohm resistor, Livewires T1, Headroom 4" mini to mini, ALO Bling Bling dock
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01-24-2009, 10:29 PM
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500+ Head-Fi'er
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Join Date: Apr 2007
Location: Lakeland Fl.
Posts: 928
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Quote:
Originally Posted by BIG POPPA
Great retraction. I knew there was a fact missing. We are human. We get a little too passionate at times.
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What! Audiophiles too passionate? 
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01-24-2009, 10:43 PM
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Headphoneus Supremus
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Join Date: Oct 2006
Location: Greater Cincinnati area
Posts: 3,986
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Nice Character Joseph.
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d HC b
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01-25-2009, 12:36 AM
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Headphoneus Supremus
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Join Date: Aug 2006
Location: Kuala Lumpur, Malaysia
Posts: 3,024
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To the OP, you can start by editing the ttle from AOL to ALO 
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01-26-2009, 03:49 PM
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Join Date: Jan 2006
Location: Stump Town
Posts: 1,007
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Quote:
Originally Posted by ibis99
Some of you may have noticed a thread I posted last night ranting about an order I had placed with ALO Audio.
I went on to accuse Ken and the staff at ALO of ignoring my emails and delaying my order.
Well I'm here to say that was not the case.
In my haste while ordering I did not read the FAQ's page regarding production time. I also inadvertently chose 2 day shipping when in fact I thought I had chosen overnight.
Yet I went and made a total fool of myself by insulting the good folks at ALO in their own house, and for that I am truly sorry.
So Ken and the rest of the staff I apologize, and thank you for being the better people in this situation.
Regards,
Joseph
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Joe,
You did not need to post this but that was/is very cool of you. Audiophiles are some if the nicest people. Again no worries its all good. I think we have all done things that later we look back on as being kind of silly, I do it on a weekly basis  I dont blame you for feeling annoyed and you did point out some things that I can certainly do better.
This makes for a good time to reiterate that if anyone is pissed off at me have mercy I really want to make it right, my life blood is customer service to Head-fi'ers. There may times that I am doing 101 things at once, or if I missed your email - please resend it if you did not get a response. Missing emails happens every now and then for me. If you need me to call you email me to do so and when I come up for air I will call or leave my phone number for you to call me back. Some times I physically can not ship the next day, almost everything I make is 100% by hand and is not always on the shelf. Remeber you guys are my life blood (Head-fi customers) and again I want to get it right, if it aint right I will do just about eveything in my power to get it correct as quickly as I physically can.
Again thank you ibis99,
Ken
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03-15-2009, 12:45 PM
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Head-Fi'er
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Join Date: Jun 2008
Location: Straight Outta Stockton
Posts: 56
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It takes great humility to make this post. Sometimes people get too excited when waiting for a cool new item to come in the mail. I know I do.
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