ALO Customer Service / Cable warranty info / Problems - Head-Fi: Covering Headphones, Earphones and Portable Audio

KB · 10-18-2007, 07:33 PM

Greetings,

I just wanted to reiterate our policy towards our cable products. We want the customer to be 100% satisfied with what you purchase. Should you encounter ANY issues with the cables we sell PLEASE email me (audiolineout@gmail.com) with your concern or issue. We have a very liberal exchange return policy and the last thing I need is for someone not to be happy or sell a cable that had some sort of problem. These are all hand made products and can and will occasionally have issues that need to be addressed.

Thank you,

Ken @ ALOaudio

Wotan1 · 10-18-2007, 07:43 PM

Ken is realy great and helpfull if and when issues occure. His cables are still top of the bill..

soundfreq · 01-16-2008, 06:52 AM

hope i don't have to email you for that, aside from custom orders

GeorgeM · 01-24-2008, 09:13 PM

I recently bought an ALO cotton cable from a person in my town, but it crackles when it moves around...

can i pay you to fix it? is there service for this?

KB · 01-25-2008, 02:31 AM

Quote:

Originally Posted by GeorgeM

I recently bought an ALO cotton cable from a person in my town, but it crackles when it moves around...

can i pay you to fix it? is there service for this?

George,

And any one who has any issues like this, please do not post here

, please DO email me (audiolineout@gmail.com)

Thanks!!

Ken