| Headphone Amps (full-size) Discussion of desktop headphone amps. |
04-07-2008, 05:31 PM
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Junior Head-Fi'er
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Join Date: Aug 2006
Posts: 16
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Headamp communication issues?
Hi everyone,
I just thought I'd check to see if anyone is sharing my current experience with Headamp.....
I placed an order a week ago for an AE-2 (paid with Paypal), and haven't heard a peep from them (not even acknowledging my order). I'm certain they are quite busy with their new micro amp, but I feel they should have at least said "thanks for the order......."
I have followed up with an e-mail (six days, no reply) and a phone call (I left a message) this morning.
Anywhoo, is this an unusual experience, or should I begin getting concerned? After all, my checking account is $360 lighter and it has been a week.
Any comments?
Warmly,
Michael
Last edited by Michael K-701; 04-07-2008 at 05:33 PM.
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04-07-2008, 05:50 PM
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Headphoneus Supremus
aka JP-nums or JP-numbers
Lead Organizer for Can Jam '09
Moderator
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Join Date: Nov 2004
Location: East Bay, CA
Posts: 3,067
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Quote:
Originally Posted by Michael K-701
Hi everyone,
I just thought I'd check to see if anyone is sharing my current experience with Headamp.....
I placed an order a week ago for an AE-2 (paid with Paypal), and haven't heard a peep from them (not even acknowledging my order). I'm certain they are quite busy with their new micro amp, but I feel they should have at least said "thanks for the order......."
I have followed up with an e-mail (six days, no reply) and a phone call (I left a message) this morning.
Anywhoo, is this an unusual experience, or should I begin getting concerned? After all, my checking account is $360 lighter and it has been a week.
Any comments?
Warmly,
Michael
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Justin is just slammed with pico orders. He is a trusted MOT and will get you your amp, it just may take a few weeks.
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04-07-2008, 06:13 PM
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500+ Head-Fi'er
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Join Date: Jan 2004
Location: Austin
Posts: 562
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Quote:
Originally Posted by jp11801
Justin is just slammed with pico orders. He is a trusted MOT and will get you your amp, it just may take a few weeks.
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x2. That said, you've paid your hard-earned money. You deserve at least an acknowledgment that your order was placed through proper channels.
I'd follow up with an email and phone call. Be nice and patient: "Just checking to see... Hadn't heard back, wanted to make sure..."
Justin should get back to you. I followed the same protocol on my two Headamp orders, and I got answers after a few pings. Chances are, you'll get a response to this thread.
FYI... my separate Pico and GLite orders arrived later than estimated by a month and a week, respectively.
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OTHER: Sennheiser RS-120
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04-07-2008, 06:19 PM
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1000+ Head-Fi'er
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It can take up to a week sometimes for him to respond to e-mails, Justin is a standup guy though, no reason to worry ~ it's the waiting that's the hardest part 
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04-07-2008, 07:52 PM
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Junior Head-Fi'er
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Join Date: Aug 2006
Posts: 16
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Good to hear
Thanks for the helpful comments. I figured that he was booked solid, and am heartened to hear that he sometimes takes a little time to respond. I'll follow up again (and I'm always polite) and think that one possible piece of feedback is for his Paypal to send a confirmation e-mail that the payment has been received, and the order is in the qeue.
Thanks again, and I look forward to FINALLY having some proper amplification for my K701's 
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04-08-2008, 05:24 PM
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100+ Head-Fi'er
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Join Date: Jun 2007
Location: Copenhagen, Denmark
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Quote:
Originally Posted by jp11801
Justin is just slammed with pico orders. He is a trusted MOT and will get you your amp, it just may take a few weeks.
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I hope this is true. I emailed him march 31. about the KGSS I have on order and I haven't heard anything. Well, I quess it is just the waiting time (I ordered the KGSS before Christmas) that makes it hard not to hear anything from Justin.
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04-08-2008, 05:30 PM
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Headphoneus Supremus
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Join Date: Sep 2005
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eh, my last email(about a month or two ago) about kgss didnt get any responds..
that was the first and the last..
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04-08-2008, 05:42 PM
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100+ Head-Fi'er
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Quote:
Originally Posted by cantsleep
eh, my last email(about a month or two ago) about kgss didnt get any responds..
that was the first and the last..
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I have ordered one, and payed half of it, so I need Justin to reply my email. And I'm sure he will. Others having the same problem right now, shows me that Justin is just really busy at the moment.
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Main rig: SB3 -> Stello DA220 MKII -> Acoustic Masterpiece AM-201 -> AKG K1000
On the go rig: Sansa Fuze 2gb -> Ibasso T4 -> KSC 75/PortaPro
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04-09-2008, 04:43 AM
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500+ Head-Fi'er
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Join Date: Oct 2006
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I've also been experiencing communication problems with Headamp. I remember
when I ordered the Gilmore Lite last year Justin replied all my emails within 48 hours.
However, I ordered the power supply for the Gilmore Lite on March 3 and did not get a confirmation email. I emailed him a week after that and no reply.
Then I sent another email on March 24 (3 weeks after order)... no reply.
Called on March 26. Justin said he should be able to get it out in about a week.
I sent another email on April 4 (5 weeks after order)... no reply.
Called and left a message with my cell number, email address, and HeadFi user name on April 7... no reply yet.
I understand that he's really busy with the Pico so I guess I'll have to wait like everyone else. I'm just really anxious to try out the Gilmore Lite with the power supply.
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Amps: Gilmore Lite (waiting for DPS) / Music Hall a25.2.
Headphones: Sennheiser HD650 / Shure SRH840 / Westone 3 / Yuin PK2 / Koss KSC75.
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04-09-2008, 12:56 PM
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100+ Head-Fi'er
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Headamp is a one man operation. Justin is most likely overwhelmed with orders right now. Sometimes business of this size with a surge of interest either have to expand or implode. You worry about after sales service now, among other things.
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04-09-2008, 01:31 PM
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100+ Head-Fi'er
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Yeah... I've been waiting for my Pico since early January and I'm being nice n' patient 
If you look at this link:
HeadAmp - Audio Electronics
... you can see just how many Picos are on order. And then there's everything else on his site that he needs to take care of. He's probably inundated with emails like "WHERE'S MY PICO". I, however, have managed to stop myself from such tactics.  I don't know how. I'm typically the most unpatient person I know when it comes to this stuff. Maybe it's been so long I've learned to forget it. Haha.
Anyway, from what I hear Justin is a top-notch guy so there's nothing to worry about. You just have to be patient. Think of it this way- it could be much worse. It could be Dr. Xin!
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Amplifiers: RSA P-51 Mustang, ALO Super Cotton Dock
Sold: Sennheiser IE8, Shure E4c, Ultimate Ears Super.Fi 5 Pro, Ultimate Ears Triple.Fi 10 Pro, Westone UM2, Bose TriPort In Ear Headphones, RSA Predator, HeadAmp Pico, RSA Tomahawk, RSA Hornet M, ALO Jumbo Cryo Dock, ALO Cryo Dock, Creative Zen Vision:M (30 GB), Apple iPod (80GB)
Last edited by tonyfiore75; 04-09-2008 at 01:34 PM.
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04-09-2008, 01:41 PM
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100+ Head-Fi'er
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Join Date: Sep 2003
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Quote:
Originally Posted by tonyfiore75
Yeah... I've been waiting for my Pico since early January and I'm being nice n' patient
If you look at this link:
HeadAmp - Audio Electronics
Anyway, from what I hear Justin is a top-notch guy so there's nothing to worry about. You just have to be patient. Think of it this way- it could be much worse. It could be Dr. Xin! |
All true. There is a point though, when you have to stop making allowances.
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04-09-2008, 02:40 PM
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100+ Head-Fi'er
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Join Date: Jan 2007
Location: New York, NY
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You're right, of course. Spending 5 bills on something ain't no joke. WHERE'S MY AMP?!?!
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Sources: Apple 160GB iPod Classic
Current Phones: Ultimate Ears 10 Pro, Westone UM3X , Sennheiser HD 600, Sony MDR-EX71SL
Amplifiers: RSA P-51 Mustang, ALO Super Cotton Dock
Sold: Sennheiser IE8, Shure E4c, Ultimate Ears Super.Fi 5 Pro, Ultimate Ears Triple.Fi 10 Pro, Westone UM2, Bose TriPort In Ear Headphones, RSA Predator, HeadAmp Pico, RSA Tomahawk, RSA Hornet M, ALO Jumbo Cryo Dock, ALO Cryo Dock, Creative Zen Vision:M (30 GB), Apple iPod (80GB)
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04-09-2008, 04:16 PM
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Headphoneus Supremus
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Join Date: Oct 2005
Location: Sunny South Africa
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You'll probably have to give it a month or two for some form of communication. Allow 3-6 months for the amp itself. I am all for being forgiving for MOT's (and other trusted, reputable sellers) but there is a limit IMO.
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04-09-2008, 11:14 PM
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Junior Head-Fi'er
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Join Date: Aug 2006
Posts: 16
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Yes. There are reasonable limits.
I tend to be a very patient person, who is very accomodating of others' needs. However, I have learned much about boundaries in the past few years, and feel that simple acknowledgement is a key step in the communication chain.
I'll try on my end.
Until I hear from Justin, though, I have the good fortune to have a Red Wine Audio Signatur 30 (with the 30.2 mods) and a pair of second-hand Omega MaxHemps on their way to replace my stand-in system (SLA-powered tripath feeding Omega Compact Hemptones).
I THINK I can keep myself happily occupied until I hear that my money is in the right hands...............
Warm regards,
Michael
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