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Go Back   Head-Fi: Covering Headphones, Earphones and Portable Audio > Equipment Forums > Headphone Amps (full-size)

Headphone Amps (full-size) Discussion of desktop headphone amps.

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Old 04-07-2008, 05:31 PM   #1 (permalink)
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Default Headamp communication issues?

Hi everyone,
I just thought I'd check to see if anyone is sharing my current experience with Headamp.....
I placed an order a week ago for an AE-2 (paid with Paypal), and haven't heard a peep from them (not even acknowledging my order). I'm certain they are quite busy with their new micro amp, but I feel they should have at least said "thanks for the order......."
I have followed up with an e-mail (six days, no reply) and a phone call (I left a message) this morning.

Anywhoo, is this an unusual experience, or should I begin getting concerned? After all, my checking account is $360 lighter and it has been a week.

Any comments?
Warmly,
Michael

Last edited by Michael K-701; 04-07-2008 at 05:33 PM.
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Old 04-07-2008, 05:50 PM   #2 (permalink)
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Originally Posted by Michael K-701 View Post
Hi everyone,
I just thought I'd check to see if anyone is sharing my current experience with Headamp.....
I placed an order a week ago for an AE-2 (paid with Paypal), and haven't heard a peep from them (not even acknowledging my order). I'm certain they are quite busy with their new micro amp, but I feel they should have at least said "thanks for the order......."
I have followed up with an e-mail (six days, no reply) and a phone call (I left a message) this morning.

Anywhoo, is this an unusual experience, or should I begin getting concerned? After all, my checking account is $360 lighter and it has been a week.

Any comments?
Warmly,
Michael
Justin is just slammed with pico orders. He is a trusted MOT and will get you your amp, it just may take a few weeks.
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Old 04-07-2008, 06:13 PM   #3 (permalink)
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Originally Posted by jp11801 View Post
Justin is just slammed with pico orders. He is a trusted MOT and will get you your amp, it just may take a few weeks.
x2. That said, you've paid your hard-earned money. You deserve at least an acknowledgment that your order was placed through proper channels.

I'd follow up with an email and phone call. Be nice and patient: "Just checking to see... Hadn't heard back, wanted to make sure..."

Justin should get back to you. I followed the same protocol on my two Headamp orders, and I got answers after a few pings. Chances are, you'll get a response to this thread.

FYI... my separate Pico and GLite orders arrived later than estimated by a month and a week, respectively.
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Old 04-07-2008, 06:19 PM   #4 (permalink)
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It can take up to a week sometimes for him to respond to e-mails, Justin is a standup guy though, no reason to worry ~ it's the waiting that's the hardest part
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Old 04-07-2008, 07:52 PM   #5 (permalink)
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Default Good to hear

Thanks for the helpful comments. I figured that he was booked solid, and am heartened to hear that he sometimes takes a little time to respond. I'll follow up again (and I'm always polite) and think that one possible piece of feedback is for his Paypal to send a confirmation e-mail that the payment has been received, and the order is in the qeue.

Thanks again, and I look forward to FINALLY having some proper amplification for my K701's
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Old 04-08-2008, 05:24 PM   #6 (permalink)
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Originally Posted by jp11801 View Post
Justin is just slammed with pico orders. He is a trusted MOT and will get you your amp, it just may take a few weeks.

I hope this is true. I emailed him march 31. about the KGSS I have on order and I haven't heard anything. Well, I quess it is just the waiting time (I ordered the KGSS before Christmas) that makes it hard not to hear anything from Justin.
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Old 04-08-2008, 05:30 PM   #7 (permalink)
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eh, my last email(about a month or two ago) about kgss didnt get any responds..
that was the first and the last..
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Old 04-08-2008, 05:42 PM   #8 (permalink)
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Originally Posted by cantsleep View Post
eh, my last email(about a month or two ago) about kgss didnt get any responds..
that was the first and the last..
I have ordered one, and payed half of it, so I need Justin to reply my email. And I'm sure he will. Others having the same problem right now, shows me that Justin is just really busy at the moment.
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Old 04-09-2008, 04:43 AM   #9 (permalink)
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I've also been experiencing communication problems with Headamp. I remember
when I ordered the Gilmore Lite last year Justin replied all my emails within 48 hours.

However, I ordered the power supply for the Gilmore Lite on March 3 and did not get a confirmation email. I emailed him a week after that and no reply.
Then I sent another email on March 24 (3 weeks after order)... no reply.
Called on March 26. Justin said he should be able to get it out in about a week.
I sent another email on April 4 (5 weeks after order)... no reply.
Called and left a message with my cell number, email address, and HeadFi user name on April 7... no reply yet.

I understand that he's really busy with the Pico so I guess I'll have to wait like everyone else. I'm just really anxious to try out the Gilmore Lite with the power supply.
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Old 04-09-2008, 12:56 PM   #10 (permalink)
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Headamp is a one man operation. Justin is most likely overwhelmed with orders right now. Sometimes business of this size with a surge of interest either have to expand or implode. You worry about after sales service now, among other things.
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