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Hi everyone,
I just thought I'd check to see if anyone is sharing my current experience with Headamp.....
I placed an order a week ago for an AE-2 (paid with Paypal), and haven't heard a peep from them (not even acknowledging my order). I'm certain they are quite busy with their new micro amp, but I feel they should have at least said "thanks for the order......."
I have followed up with an e-mail (six days, no reply) and a phone call (I left a message) this morning.
Anywhoo, is this an unusual experience, or should I begin getting concerned? After all, my checking account is $360 lighter and it has been a week.
Any comments?
Warmly,
Michael
Last edited by Michael K-701; 04-07-2008 at 05:33 PM.
Headphoneus Supremus aka JP-nums or JP-numbers Lead Organizer for Can Jam '09
Originally Posted by Michael K-701
Hi everyone,
I just thought I'd check to see if anyone is sharing my current experience with Headamp.....
I placed an order a week ago for an AE-2 (paid with Paypal), and haven't heard a peep from them (not even acknowledging my order). I'm certain they are quite busy with their new micro amp, but I feel they should have at least said "thanks for the order......."
I have followed up with an e-mail (six days, no reply) and a phone call (I left a message) this morning.
Anywhoo, is this an unusual experience, or should I begin getting concerned? After all, my checking account is $360 lighter and it has been a week.
Any comments?
Warmly,
Michael
Justin is just slammed with pico orders. He is a trusted MOT and will get you your amp, it just may take a few weeks.
Justin is just slammed with pico orders. He is a trusted MOT and will get you your amp, it just may take a few weeks.
x2. That said, you've paid your hard-earned money. You deserve at least an acknowledgment that your order was placed through proper channels.
I'd follow up with an email and phone call. Be nice and patient: "Just checking to see... Hadn't heard back, wanted to make sure..."
Justin should get back to you. I followed the same protocol on my two Headamp orders, and I got answers after a few pings. Chances are, you'll get a response to this thread.
FYI... my separate Pico and GLite orders arrived later than estimated by a month and a week, respectively.
__________________ HOME: Mac Mini > Airport Express > Oritek Modded Zhaolu v4.1 DAC > [SEE AMPS BELOW] > Sennheiser HD650 (playback controlled by iPhone using Signal) HOME AMP #1:HeadAmp Gilmore Lite+DPS HOME AMP #2:Darkvoice 332 with Svetlana 6S19P-V and Western Electric 403B tubes with Herbie's Audio Lab UltraSonic tube dampers WORK: MacBookPro > HeadAmp Pico > Yuin PK1 PORTABLE GEAR: iPhone 8GB > flashbak custom dock > HeadAmp Pico > SuperFreqs with iPhone cable OTHER: Sennheiser RS-120, other un-cataloged tubes
It can take up to a week sometimes for him to respond to e-mails, Justin is a standup guy though, no reason to worry ~ it's the waiting that's the hardest part
__________________
Team leader of "car got broken into and lost my Micro Dac + HF-1" club
Thanks for the helpful comments. I figured that he was booked solid, and am heartened to hear that he sometimes takes a little time to respond. I'll follow up again (and I'm always polite) and think that one possible piece of feedback is for his Paypal to send a confirmation e-mail that the payment has been received, and the order is in the qeue.
Thanks again, and I look forward to FINALLY having some proper amplification for my K701's
Justin is just slammed with pico orders. He is a trusted MOT and will get you your amp, it just may take a few weeks.
I hope this is true. I emailed him march 31. about the KGSS I have on order and I haven't heard anything. Well, I quess it is just the waiting time (I ordered the KGSS before Christmas) that makes it hard not to hear anything from Justin.
__________________ Home rig: SB3 -> Benchmark DAC1 -> STAX SRM 717 -> STAX SR-007BL On the go rig: Sansa Fuze 2gb -> KSC75 (for biking), or Westone UM1
eh, my last email(about a month or two ago) about kgss didnt get any responds..
that was the first and the last..
I have ordered one, and payed half of it, so I need Justin to reply my email. And I'm sure he will. Others having the same problem right now, shows me that Justin is just really busy at the moment.
__________________ Home rig: SB3 -> Benchmark DAC1 -> STAX SRM 717 -> STAX SR-007BL On the go rig: Sansa Fuze 2gb -> KSC75 (for biking), or Westone UM1
I've also been experiencing communication problems with Headamp. I remember
when I ordered the Gilmore Lite last year Justin replied all my emails within 48 hours.
However, I ordered the power supply for the Gilmore Lite on March 3 and did not get a confirmation email. I emailed him a week after that and no reply.
Then I sent another email on March 24 (3 weeks after order)... no reply.
Called on March 26. Justin said he should be able to get it out in about a week.
I sent another email on April 4 (5 weeks after order)... no reply.
Called and left a message with my cell number, email address, and HeadFi user name on April 7... no reply yet.
I understand that he's really busy with the Pico so I guess I'll have to wait like everyone else. I'm just really anxious to try out the Gilmore Lite with the power supply.
__________________ Sources: Marantz CD5001 / iTunes ALAC->Juli@ / Sangean HDT-1X HD radio ==> Stello DA100.
Amps: Gilmore Lite (waiting for DPS) / Pioneer A-35R.
Headamp is a one man operation. Justin is most likely overwhelmed with orders right now. Sometimes business of this size with a surge of interest either have to expand or implode. You worry about after sales service now, among other things.
Headamp communication issues?
Linear Mode
