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| Headphones (full-size) Discussion of full-size headphones. |
05-24-2009, 07:31 AM
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Junior Head-Fi'er
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Join Date: May 2009
Posts: 19
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Ue11 19927 re-do demand
:  I have got my UE11 pro last week and I'm super unsatisfied with the quality of the earphonehere is an Email to the custom department of Ultimate Ears.
HI:
I'm a consumer from Canada.I have received my UE11 PRO last week,I'm very unsatisfied with your quality of the earphones.
First,the RIGHT side earphone is CRACKING from inside!!! I'm very confused with your attitude to the customers.Your work is QUICK AND DIRTY.I'v learned it several times from the Internet.
Second,my UE11 is much more expensive than others' because of the tax, I need to pay 180$ more for this inferiority headset.
Tertiary,the surface of the headset is irregularity.When I put it into my ear,I feel uncomfortable with that,it's KILLING me.
Otherwise,the acoustic field of RIGHT side earphone is smaller than the LEFT one.
Last,your product is extremely different from your picture of UE11 in your official website.It's just ugly!Are you cheating the customers?
I hope it is clarity enough for you.I want you give me a satisfactory response as soon as possible!
Take care
Your sincere customer from CANADA
PS:I will broad this Email to several FORUMs.Let all the fanciers see what the Ultimate Ears will do to the customers.
Here is the link to the pictures~~
Last edited by sonysun; 05-24-2009 at 07:37 AM.
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05-24-2009, 07:57 AM
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Junior Head-Fi'er
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Join Date: May 2009
Posts: 19
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anybody advocate me。。。
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05-24-2009, 08:13 AM
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500+ Head-Fi'er
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Join Date: Dec 2007
Location: Irvine, CA
Posts: 693
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You're likely to get more if any sympathy out of the portable headphone forum (aka wrong forum). Honestly, I don't know why you are complaining about the price, it wasn't like you didn't know how much they were going to charge you, and even if you did find out about the tax, you could have opted out. Right now all I see is "whine whine whine UE sucks". I'm not sure what your current circumstances are with UE customer support, but I'd say you should at least have a dialogue with them first before you go on a bash-crusade of UE. At the very least I'd expect them to at least attempt to right whatever wrongs you may think they have done to you. But at least do so in a constructive manner.
__________________
"Be curious, not judgmental."- Walt Whitman
Desktop: foobar2000 (+Crossfeed Plugin) -> USB Out -> Valab NOS '08 -> Purity Audio Caliente -> HF-2, HD280 Pro, K501, DT48A, MS-2i
Portable/Bedside: AMP3 Pro2, Sansa 4GB Clip -> RE0
Feedback
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05-24-2009, 08:24 AM
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Junior Head-Fi'er
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Join Date: May 2009
Posts: 19
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what's funny is ,I have called them several times with no responds.
and they often do not give you a feedback.(whatever email or call)
And it's not cheap,ya know?1600 Canadian bucks.
What Im talking about is I pay 1600$,right? But what do they do?They give me their "best" earphones like this???
Last edited by sonysun; 05-24-2009 at 08:30 AM.
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05-24-2009, 08:32 AM
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500+ Head-Fi'er
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Join Date: Dec 2008
Location: Seattle, WA
Posts: 779
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Feels like you havent given them much of a chance to fix things yet. No response usually means you are calling on off hours. Did you consider that it is Memorial Weekend in the USA? People tend to not work...
__________________
Too much stuff to list..
Feedback
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05-24-2009, 08:37 AM
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Junior Head-Fi'er
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Join Date: May 2009
Posts: 19
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What abt the Emails...?UE official website doesn't show anything abt their working time of the custom department.And Im confused that do you work on Friday??I call them on 2:00p.m.
Canadians work on Friday..
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05-24-2009, 08:45 AM
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Junior Head-Fi'er
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Join Date: May 2009
Posts: 19
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I made order directly on the internet at the official website of UE
Thanks for help
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05-24-2009, 09:32 PM
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Junior Head-Fi'er
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Join Date: May 2009
Posts: 19
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continuing concentrate on
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05-24-2009, 09:36 PM
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100+ Head-Fi'er
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Join Date: Jan 2008
Location: Boston
Posts: 310
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Quote:
Originally Posted by sonysun
continuing concentrate on
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.gif "Confused Face(1)") Huh?
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05-24-2009, 09:59 PM
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Junior Head-Fi'er
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Join Date: May 2009
Posts: 19
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JOKING~
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05-24-2009, 10:26 PM
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100+ Head-Fi'er
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Join Date: Jun 2006
Location: S. Philly (Formerly Ft. Lauderdale)
Posts: 364
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Dude,
Mellow out. You're way too intense. They'll make it right. Many of us on this forum have needed to send the phones back for various tweaking. Others have requested and received new pairs when the quality of the original was lacking.
Let me get this straight. You tried to contact them Friday afternoon before Memorial Day weekend and you are flaming them on Saturday/Sunday because you didn't receive a reply? Lucky I'm not in charge. I'd fire YOU and demand that you return the earphones, receive your refund, and leave us the heck alone.
Good luck~!
__________________
Furthur! Just a little nervous from the fall........
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05-24-2009, 11:09 PM
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Junior Head-Fi'er
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Join Date: May 2009
Posts: 19
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THANKS
Im just unhappy with their attitude of making earphones.
If they can do it again perfectly,why not do it perfectly first time?
They are killing themselves
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05-24-2009, 11:30 PM
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500+ Head-Fi'er
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Join Date: May 2005
Posts: 548
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I understand why you would feel frustrated.
That being said, your response has been very poor. I've observed this kind of phenomenon on the internet, as someone who does business online, and would caution you that you are making things harder on yourself by reacting this way.
There is a cohort of buyers, usually younger, that seem to really struggle with delayed gratification. Checking tracking numbers five times a day, etc...
If I were UE, I would be inclined to refund your money, rather than have to deal with you further. I genuinely don't say that to be insulting in any way, simply trying to describe how I would respond if I'd received that message. That being said, I expect that they will try to make things right.
There have been problems with their customer service since the Logitech take-over, supposedly.
It's very hard to stay emotionally in control when you have a lot of money invested, so I don't blame you for reacting emotionally. But you can end up sabotaging your own interests by reacting the way you have.
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05-24-2009, 11:31 PM
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500+ Head-Fi'er
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Join Date: May 2005
Posts: 548
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Quote:
Originally Posted by Luckyleo
Dude,
Mellow out. You're way too intense. They'll make it right. Many of us on this forum have needed to send the phones back for various tweaking. Others have requested and received new pairs when the quality of the original was lacking.
Let me get this straight. You tried to contact them Friday afternoon before Memorial Day weekend and you are flaming them on Saturday/Sunday because you didn't receive a reply? Lucky I'm not in charge. I'd fire YOU and demand that you return the earphones, receive your refund, and leave us the heck alone.
Good luck~!
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Bingo.
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