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| Headphones (full-size) Discussion of full-size headphones. |
05-07-2008, 12:34 AM
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100+ Head-Fi'er
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Join Date: Mar 2007
Location: Liverpool/London
Posts: 151
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UE warranty in UK
Hi all,
Purchased a pair of Super.fi 5 pros about a year ago unfortunately the cable has snapped internally near the jack. The company I bought them from only help claim warranties upto 6 months after date of purchase (annoying). Anyway I sent UE 2 emails but have yet to receive a reply. Just wondering if they honour their warranties in the UK, I have purchased a pair of replacement cables anyway but I'm worried if UE customer support doesn't extend to the UK then the rest of my warranty is essentially useless.
Any feedback welcome
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05-07-2008, 12:49 AM
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Headphoneus Supremus
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Join Date: Jul 2007
Location: London UK
Posts: 2,614
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Quote:
Originally Posted by xiaoipower
Hi all,
Purchased a pair of Super.fi 5 pros about a year ago unfortunately the cable has snapped internally near the jack. The company I bought them from only help claim warranties upto 6 months after date of purchase (annoying). Anyway I sent UE 2 emails but have yet to receive a reply. Just wondering if they honour their warranties in the UK, I have purchased a pair of replacement cables anyway but I'm worried if UE customer support doesn't extend to the UK then the rest of my warranty is essentially useless.
Any feedback welcome
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Well I hope they do honour it. I just bought some Triple.fi's from Amazon.co.uk so I would assume they're authorised dealers and therefore UE would honour any warranty. I'd be concerned if they didn't.
Do you have the original receipt to show date of purchase etc? I'm sure UE will help out since the customer service is supposed to be pretty good. Good luck anyway, and let us know how it turns out.
__________________
Phones: Denon C710
Daps: Sony 'X' 32GB - iPod Touch 2G
Demoing: RSA The Shadow and Klipsch S4. Thanks Chris :)
---------------------------------------
Owned/Sold: Sony EX90 | Denon C700| Shure SE210/310/420/E4G/E500 | PFE
Image X10 | SA6 | UE SF5/TF10 | Senn IE7/IE8| Westone 3 | JVC-FX1000 | UM3X
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05-07-2008, 01:01 AM
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Headphoneus Supremus
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Join Date: Jan 2008
Location: E Anglia, UK
Posts: 2,048
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if youve got a reciept your good, i broke my tf10, gave tara an email got a reply the next day, sent them off, got them fedexed back (no customs obviously)
they were so nice about it, i broke the nossle off somehow!
ive never had a company like it!
__________________
Phones : UE TF 10 I Denon D2000 I NEW! Ultrasone HFI-780 (S2) !NEW I Grado 325i I Sony SA5000 I Shure SE530
Amps : Headamp Pico
Source : Iphone 8GB L/O I Dell XPS H/O I Ipod Nano 1G
Own I Desire I Rejected Review :UE TF 10 VS SE530
[30% symphonic metal] [30% classical] [25% electro/trance] [10% Other metal] [5% other]
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05-07-2008, 01:25 AM
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100+ Head-Fi'er
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Join Date: Mar 2007
Location: Liverpool/London
Posts: 151
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Thanks for the replies - I'm a bit confused when you say you gave tara an email, is there a UK based customer support for UE? Only email I saw was superficare@ultimateears.com.
Cheers
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05-07-2008, 02:29 AM
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100+ Head-Fi'er
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Join Date: Mar 2008
Posts: 103
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Guys at UE are quite nice. Though their cables are only warranty for 3 months from the date of purchase, they'll normally still exchange it for you.... that's provided you still have your receipt.
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