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| Headphones (full-size) Discussion of full-size headphones. |
10-09-2007, 02:06 AM
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100+ Head-Fi'er
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Join Date: Dec 2006
Location: New Jersey
Posts: 491
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UE Super.Fi 5 from Earphone Solutions
I recently ordered a gift for my son, a pair of Ultimate Ears Super.Fi 5's from Earphone Solutions. No doubt this will be my last purchase from this retailer.
Purchased the Super.Fi 5's for $165.00. Upon giving it to my son, it was unfortunately not the IEM he wanted. Unopened, I returned them to Earphone Solutions.
The issue me a credit for $132.00??? What gives??? The Super.Fi's were unopened...
I was going to order a pair of Westone 3's from Earphone Solutions...
I don't think so now...
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10-09-2007, 02:12 AM
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Headphoneus Supremus
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Join Date: Apr 2006
Location: Los Angeles, CA
Posts: 4,916
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They probably charged you a restocking fee. I did the easy math, they charged you a 20% restocking fee. That's extremely high. If it's unopened, they shouldn't charge you anything, especially if you returned them immediately. In the future, buy from Amazon.com. They are one of the best E-tailers on line. I buy as much stuff from them as I can. But I bought my Triple.Fi directly from UE, since I won a contest and I got $25.00 off.
By the way, which IEMs did he want?
__________________
Team Musical Truth Headphones ☊ → Sennheiser HD800 (modified) + APureSound V3 XLR w/ Rhodium Furutech + Q resistance adapters (on occasion)
DAC → Audio-gd Reference One DAC ::: Transport/Source → Logitech Transporter (w/ iPod Touch controller) :::
Amp → Audio-gd Phoenix ::: Coming soon: Balanced ß22 + σ22 (custom dual chassis)
Power → PS Audio Power Plant Premier ::: Virtual Dynamics Master LE 2.0 + Power 3 ::: Locus Design Group Axis ::: Audio-gd Exclusive (x2)
::::::::::::::: PS Audio Noise Harvester ::: Cobalt Cable Ultimate Power
Interconnects → Blue Jeans Cables BNC ::: Audio-gd Sharkwire silver CAST & XLR ::: Locus Design Group custom CAST & DC power cables
FOR SALE:
Audio-gd Phoenix balanced headphone amplifier/preamp $950 + shipping
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10-09-2007, 02:14 AM
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Headphoneus Supremus
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Join Date: Jul 2007
Location: North Carolina
Posts: 1,840
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They might have restocking fees. Also, did you pay for shipping back to them?
__________________
Speaker Rig: iTunes 9>Creative X-Fi XtremeMusic>Logitech Z-4
Home Rig: iTunes 9>cMoy V1.48>Grado SR60
Desktop/Primary Portable Rig: iPod Classic 160GB Gen 6.5/7>cMoy 1.48/(N/A)>Grado SR60/Shure SE530
Portable Rig: Sony NWZ-A726>Ety ER-6i
Super Portable Rig: iPod Shuffle 2G>Etymotic ER-6i
Other Random Canalphones/Earbuds: Sennheiser CX300, iBuds, SC Smokin' Buds Ink'd, Koss KEB24
Quote:
Originally Posted by s4one
At first when I used the SF5's I noticed the bass from the SF5's made the ER6i's it's b****
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10-09-2007, 02:15 AM
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Headphoneus Supremus
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Join Date: Jul 2007
Location: North Carolina
Posts: 1,840
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Quote:
Originally Posted by IPodPJ
They probably charged you a restocking fee. I did the easy math, they charged you a 20% restocking fee. That's extremely high. If it's unopened, they shouldn't charge you anything, especially if you returned them immediately. In the future, buy from Amazon.com. They are one of the best E-tailers on line. I buy as much stuff from them as I can. But I bought my Triple.Fi directly from UE, since I won a contest and I got $25.00 off.
By the way, which IEMs did he want?
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Ahhh beat me to it...I'm curious what IEM's he wanted too...You could've probably sold the UE's on the FS forum for $140.
__________________
Speaker Rig: iTunes 9>Creative X-Fi XtremeMusic>Logitech Z-4
Home Rig: iTunes 9>cMoy V1.48>Grado SR60
Desktop/Primary Portable Rig: iPod Classic 160GB Gen 6.5/7>cMoy 1.48/(N/A)>Grado SR60/Shure SE530
Portable Rig: Sony NWZ-A726>Ety ER-6i
Super Portable Rig: iPod Shuffle 2G>Etymotic ER-6i
Other Random Canalphones/Earbuds: Sennheiser CX300, iBuds, SC Smokin' Buds Ink'd, Koss KEB24
Quote:
Originally Posted by s4one
At first when I used the SF5's I noticed the bass from the SF5's made the ER6i's it's b****
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10-09-2007, 02:18 AM
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Headphoneus Supremus
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Join Date: Apr 2006
Location: Los Angeles, CA
Posts: 4,916
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Pez,
Well I did sell my SF5pro for $125 I think. And they were in perfect shape. So unopened he could probably get $140 for them, maybe more.
__________________
Team Musical Truth Headphones ☊ → Sennheiser HD800 (modified) + APureSound V3 XLR w/ Rhodium Furutech + Q resistance adapters (on occasion)
DAC → Audio-gd Reference One DAC ::: Transport/Source → Logitech Transporter (w/ iPod Touch controller) :::
Amp → Audio-gd Phoenix ::: Coming soon: Balanced ß22 + σ22 (custom dual chassis)
Power → PS Audio Power Plant Premier ::: Virtual Dynamics Master LE 2.0 + Power 3 ::: Locus Design Group Axis ::: Audio-gd Exclusive (x2)
::::::::::::::: PS Audio Noise Harvester ::: Cobalt Cable Ultimate Power
Interconnects → Blue Jeans Cables BNC ::: Audio-gd Sharkwire silver CAST & XLR ::: Locus Design Group custom CAST & DC power cables
FOR SALE:
Audio-gd Phoenix balanced headphone amplifier/preamp $950 + shipping
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10-09-2007, 02:26 AM
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100+ Head-Fi'er
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Join Date: Aug 2007
Location: San Rafael, CA
Posts: 112
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But the guy returned them unopened. It's just wrong for a retailed (Earphone Solutions) to subtract $32 for restocking.
I will make sure I buy from Amazon to avoid any issues this this
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10-09-2007, 02:34 AM
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100+ Head-Fi'er
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Join Date: Dec 2006
Location: New Jersey
Posts: 491
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Since I was planning to order the Westone 3's...you think Earphone Solutions would have at least given me a store credit for my $165.00. That would have been fine.
Now, I will order my Westone 3's from someone else...Amazon maybe 
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10-09-2007, 02:41 AM
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Headphoneus Supremus
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Join Date: Apr 2006
Location: Los Angeles, CA
Posts: 4,916
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Quote:
Originally Posted by oak3x
Since I was planning to order the Westone 3's...you think Earphone Solutions would have at least given me a store credit for my $165.00. That would have been fine.
Now, I will order my Westone 3's from someone else...Amazon maybe |
Good choice. You won't go wrong with Amazon. These small e-tailers don't usually carry inventory, so they have to order them when yoiu order them. They pay shipping to get them to their location, and then they pay shipping to send it back to the manufacturer. That would probably cost $12 at most. Add in a few bucks for labor and a few bucks for packaging supplies, and you're up to $20. A set price of $20 is understandable, but they probably try to recoup money they lose when having to return cheaper items from other buyers. $32 is just ridiculous.
But that is the price you pay when using small companies. Things like that should be noted in big letters before you type in your credit card number. Keeping it hidden in small type isn't right, and that's what most of those e-tailers do.
Stick with Amazon, I've never ever had a problem with them. That is, for purchasing an item.
If you are a seller, Amazon is horrible to deal with:
Dealing with Amazon's website department for one of my customers was a major headache though. Out of 10 different graphic formats, they couldn't use any of them. It was a picture of a book that they were going to put on their website. They do not care about their vendors at all. They refuse to even call the vendor if there is a problem. They only send messages by e-mail.
__________________
Team Musical Truth Headphones ☊ → Sennheiser HD800 (modified) + APureSound V3 XLR w/ Rhodium Furutech + Q resistance adapters (on occasion)
DAC → Audio-gd Reference One DAC ::: Transport/Source → Logitech Transporter (w/ iPod Touch controller) :::
Amp → Audio-gd Phoenix ::: Coming soon: Balanced ß22 + σ22 (custom dual chassis)
Power → PS Audio Power Plant Premier ::: Virtual Dynamics Master LE 2.0 + Power 3 ::: Locus Design Group Axis ::: Audio-gd Exclusive (x2)
::::::::::::::: PS Audio Noise Harvester ::: Cobalt Cable Ultimate Power
Interconnects → Blue Jeans Cables BNC ::: Audio-gd Sharkwire silver CAST & XLR ::: Locus Design Group custom CAST & DC power cables
FOR SALE:
Audio-gd Phoenix balanced headphone amplifier/preamp $950 + shipping
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10-09-2007, 02:52 AM
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100+ Head-Fi'er
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Join Date: Dec 2006
Location: New Jersey
Posts: 491
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All thing being equal (or so I thought)...I ordered from Earphone Solutions mainly to support a forum vendor.
It's not that $32.00 is a big amount of money...it's just the principle. Especially for an unopened item.
My purpose of this thread is to hopefully prevent someone else from going through the same (unfair) purchase experience as I have just had.
This forum is in part about sharing good experiences / products...as well as warning others about bad experiences
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10-09-2007, 02:56 AM
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100+ Head-Fi'er
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Join Date: May 2006
Location: Citizen Of the World
Posts: 287
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Did you call them to ask about the $33 difference?
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10-09-2007, 04:24 AM
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100+ Head-Fi'er
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Join Date: Dec 2006
Location: New Jersey
Posts: 491
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Quote:
Originally Posted by indigo
Did you call them to ask about the $33 difference?
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Sent them an e-mail... I will follow-up with a telephone call tomorrow.
Over the years, I have purchased audio products from a number of retailers...and never have had an issue like this. In any return I have made in the past, the only amount which wasn't refunded was the shipping (which is understandable)
I returned the Super.Fi's to Earphone Solution within 48 hours of receiving them. Again...unopened.
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10-09-2007, 04:33 AM
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100+ Head-Fi'er
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Join Date: May 2006
Location: Citizen Of the World
Posts: 287
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I'd mention the fact that you were planning to get the Westones and negotiate for a store credit.....and you're a long standing member of head.fi, where you got their name in the first place. Good luck.
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10-09-2007, 04:42 AM
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Headphoneus Supremus
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Join Date: Apr 2006
Location: Los Angeles, CA
Posts: 4,916
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Most of the Head-Fi sellers will be willing to work with you. They don't want negative feedback. In my opinion, it's one's moral responsibility to do the right thing in the first place. But I'm sure they will work it out with you.
__________________
Team Musical Truth Headphones ☊ → Sennheiser HD800 (modified) + APureSound V3 XLR w/ Rhodium Furutech + Q resistance adapters (on occasion)
DAC → Audio-gd Reference One DAC ::: Transport/Source → Logitech Transporter (w/ iPod Touch controller) :::
Amp → Audio-gd Phoenix ::: Coming soon: Balanced ß22 + σ22 (custom dual chassis)
Power → PS Audio Power Plant Premier ::: Virtual Dynamics Master LE 2.0 + Power 3 ::: Locus Design Group Axis ::: Audio-gd Exclusive (x2)
::::::::::::::: PS Audio Noise Harvester ::: Cobalt Cable Ultimate Power
Interconnects → Blue Jeans Cables BNC ::: Audio-gd Sharkwire silver CAST & XLR ::: Locus Design Group custom CAST & DC power cables
FOR SALE:
Audio-gd Phoenix balanced headphone amplifier/preamp $950 + shipping
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10-09-2007, 04:46 AM
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100+ Head-Fi'er
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Join Date: Dec 2006
Location: New Jersey
Posts: 491
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I will contact Earphone Solutions tomorrow morning and give them the opportunity to do the "right thing". I would be happy to simply apply my refund credit of $165.00 toward the purchase of Westone 3's
I will keep everyone updated on the outcome...
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10-09-2007, 05:11 AM
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Headphoneus Supremus
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Join Date: Apr 2006
Location: Los Angeles, CA
Posts: 4,916
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So which one's did your son want? Are the Westone 3 for you or him? Awfully expensive gift.  Are they even out yet? I didn't think they were.
__________________
Team Musical Truth Headphones ☊ → Sennheiser HD800 (modified) + APureSound V3 XLR w/ Rhodium Furutech + Q resistance adapters (on occasion)
DAC → Audio-gd Reference One DAC ::: Transport/Source → Logitech Transporter (w/ iPod Touch controller) :::
Amp → Audio-gd Phoenix ::: Coming soon: Balanced ß22 + σ22 (custom dual chassis)
Power → PS Audio Power Plant Premier ::: Virtual Dynamics Master LE 2.0 + Power 3 ::: Locus Design Group Axis ::: Audio-gd Exclusive (x2)
::::::::::::::: PS Audio Noise Harvester ::: Cobalt Cable Ultimate Power
Interconnects → Blue Jeans Cables BNC ::: Audio-gd Sharkwire silver CAST & XLR ::: Locus Design Group custom CAST & DC power cables
FOR SALE:
Audio-gd Phoenix balanced headphone amplifier/preamp $950 + shipping
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