Shure RMA - Head-Fi: Covering Headphones, Earphones and Portable Audio

D2X2903 · #1 (**permalink**) 02-21-2007, 09:36 PM

I just want to be sure that I understand the Shure RMA process. I have a pair of E3c headphones that have recently been dropping audio in the right earpiece and garbling audio in both earpieces when I move the cord around. There's a problem in the wiring between the hub and the earpieces but I cannot figure out what exactly it is.

According to Shure's FAQ, I just package up my earphones, a receipt, and the repair sheet and mail it to them. There's no need for prior RMA certification, correct?

Febs · #2 (**permalink**) 02-21-2007, 10:07 PM

Correct.

D2X2903 · #3 (**permalink**) 02-21-2007, 10:45 PM

Thank you very much. I'm used to PC hardware RMAs where I have to wade through tech support emails and convince them the product is broken before they give me an authorization number... Cool.

poonpower · #4 (**permalink**) 02-22-2007, 02:28 AM

Things are so much more easier in the states. Here in Canada we have to go throught what you said: sending emails and waiting for RMA number, and weeeks of not listening to music.