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| Headphones (full-size) Discussion of full-size headphones. |
10-28-2002, 03:45 AM
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100+ Head-Fi'er
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Join Date: Feb 2002
Location: Dallas, TX
Posts: 211
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Grado Customer Service
I've called Grado a few times and left some messages and sent a few emails about trying to get my girlfriend's SR-60s repaired...but no response. Anyone know what's up? Is there another way to contact them? Is the World Series to riveting?
Thanks everyone.
__________________
- Michael
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10-28-2002, 05:02 AM
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500+ Member:
doo-di-doo-di-dum, doo-di-dum, doo-di-doo-di-dum
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Join Date: May 2002
Location: Washington, DC
Posts: 1,482
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I get fast email replies to irrelevant things from Grado. If you were just trying over the weekend, it's likely no one's there. Give it through Monday and I expect you'll get a reply.
kerely
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10-28-2002, 01:27 PM
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Headphoneus Supremus:
Why is there a chaplain standing over his wallet?
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Join Date: Aug 2001
Location: Rockville, MD
Posts: 7,663
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I had excellent customer service from them. I recently sent an out of warranty RS-1 to them for repair. I had them back within a week of sending. The repair charge was reasonable for full replacement of the drivers and cables (probably easier and quicker than diagnosing the problem), and they sent the invoice back with the headphones (didn't wait for payment before getting the cans back to me). I like that kind of rapid service, and got my check off to them quickly.
__________________
My PM is turned OFF. Please reach me by using my e-mail link. Thanks!
The only sin is mediocrity. --Martha Graham
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10-28-2002, 02:43 PM
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100+ Head-Fi'er
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Join Date: Oct 2002
Location: Malaysia
Posts: 312
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Does the warranty cover worldwide or jsut America ??
I'm near to buying a SR-60 or SR-80, but it's hard to find supports around here 
I'm in Malaysia btw..
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10-28-2002, 04:29 PM
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100+ Head-Fi'er
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Join Date: Feb 2002
Location: Dallas, TX
Posts: 211
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Well, that's why I asked...I had always gotten fast responses from them in the past, so I thought maybe they were off doing something. I did not try to contact them over the weekend. I'll just try again.
__________________
- Michael
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10-28-2002, 04:44 PM
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Headphoneus Supremus
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Join Date: Oct 2002
Location: UK
Posts: 9,665
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They suck mammoth testicles. I sent a perfectly reasonable request for different types of earpads and they never replied beyond those automatic replies. Twice. I get replies on the same day from Sennheiser and within 3 days from Audio Technica.
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02-21-2003, 09:25 PM
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100+ Head-Fi'er
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Join Date: Dec 2002
Location: Nashville, TN
Posts: 450
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Heh. Either their quality control absolutely sucks or I'm just real unlucky, but 2 weeks to repair my headphones seems a bit unreasonable.
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02-21-2003, 09:27 PM
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Headphoneus Supremus:
25+ Member ;-)
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Join Date: Nov 2001
Location: Hong Kong
Posts: 3,411
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Interesting. I have a 4 year old pair of SR-60's and the minijack connector was cutting out the audio. I e-mailed them and they said that they would fix them for free. They should have gotten them a week ago today so I can't say how they are in terms of speed. But they got back to my e-mail quickly and I was surprised that they would service the problem for free.
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02-21-2003, 09:35 PM
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Headphoneus Supremus:
Throwin' tantra.
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Join Date: Oct 2002
Location: Milky Way Galaxy, 25,000 Light Years from the Nogurt Centre
Posts: 6,312
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ssblood,
Quote:
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2 weeks to repair my headphones seems a bit unreasonable
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Two weeks is more than reasonable. 5 weeks, without a response, is the threshold. Give them time to respond. If you have not heard from them after 5 weeks, then contact them again. How would you run a business?
__________________
K1000, DT880, K501, K401, SR80, old style DT440 (600 ohms)
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02-21-2003, 09:38 PM
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Join Date: Aug 2002
Location: between 4 aquariums, SoCal
Posts: 2,804
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I still haven't received a response from them after at least 3 weeks for some replacement bowl pads.
I'm going to just email them again. In general, I've found their email responses to be slow, but I'm glad to hear their repairs are top notch.
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02-21-2003, 09:42 PM
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100+ Head-Fi'er
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Join Date: Dec 2002
Location: Nashville, TN
Posts: 450
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I called to check if they had recieved them, I'm only this impatiant because all I have right now is a pair of MX500 and they annoy the hell out of me I'm just used to places having a 2 or 3 day turn around:|
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02-21-2003, 09:45 PM
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Headphoneus Supremus:
Founder of the Head-Fi Pay-to-Post Program.
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Join Date: Sep 2002
Location: Aliso Viejo, CA
Posts: 7,968
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Does Grado offer a phone number to call to get personalized service for those who live in the states? I ask as some companies are horrible with support and questions done via email, and will answer a phone and respond within seconds. Weird. Try using Yahoo!, they don't even give you a phone number OR email to contact if you have problems. And I'm paying $25 /year to have the pleasure of email forwarding and POP3 access.
__________________
"...If anyone thinks he knows something, he has not yet learned it as he ought to know it."
Lord Bless,
doug p.
Founder: Team Whatever Sounds Good!
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02-21-2003, 09:46 PM
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100+ Head-Fi'er
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Join Date: Dec 2002
Location: Nashville, TN
Posts: 450
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Grado has a number you can call on their website  They even answer first ring;p
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02-21-2003, 09:53 PM
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Headphoneus Supremus:
Founder of the Head-Fi Pay-to-Post Program.
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Join Date: Sep 2002
Location: Aliso Viejo, CA
Posts: 7,968
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That's what happens when you're on a dial-up connection from overseas - people post while you're composing, and answer your questions before you can ask them. Thanks ssblood. I'm sure that's reassuring for lots of people who are now curious about Grado's customer service.
__________________
"...If anyone thinks he knows something, he has not yet learned it as he ought to know it."
Lord Bless,
doug p.
Founder: Team Whatever Sounds Good!
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02-21-2003, 09:55 PM
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Headphoneus Supremus
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Join Date: Mar 2002
Location: Long Island N.Y. Reduced To The Masses.
Posts: 2,753
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Grado labs Phone # 1-718-435-5340 m-fr 9am-5pm est
You can call during the week,grado responded every time I contacted them and sent out What I ordered right away.
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