Head-Fi's Sponsors
(Premier Sponsors bolded) |
|
|
Can Jam '09
(2009
International
Head-Fi Meet)
Impressions,
Reviews, Photos |
Can
Jam '09 graphic
courtesy of Edwood
Click on the links below
for Can Jam '09 photos,
impressions and reviews:
blubliss
1,
2,
3
dallan
1,
2,
3,
4
santacore
1,
2
nhat_thanh
1, 2
vpivinylspinner
1,
2,
3
amb
1
augustwest
1
eaglejo
1
johnsonad
1
shellylh
1
Jon L
1,
2,
3,
4
Germancub
1
zippy2001
1
IPodPJ
1
bhd812
1
Edwood
1,
2
abellaw
1,
2
minidiscs
1
atothex
1
HighLife
1
achristilaw
1
SiBurning
1,
2,
3,
4
SiBurning
5,
6,
7
LFF
1
Iron_Dreamer
1
doping panda
1
morphsci
1
ironbut
1
shaizada
1
jasper994
1,
2
jp11801
1
Uncle Erik
1
drubrew
1
(More impressions/photos
still being added.)
|
|
|
Head-Fi Blogs
and Facebook |
|
|
Head-Fi's Sponsors
(Premier Sponsors bolded) |
|
|
|
| Headphones (full-size) Discussion of full-size headphones. |
03-23-2008, 05:15 AM
|
|
1000+ Head-Fi'er
|
|
Join Date: Jun 2001
Location: Marana, AZ
Posts: 1,032
|
|
Excellent customer service once again from UE!!!
I just wanted to post my appreciation to UE for providing me with an other outstanding example of their excellent customer service! This past Monday out of nowhere I noticed my UE11's right channel had reduced volume and highs. I checked the obvious thing first making sure there wasn't any earwax plugging them up etc... I couldn't find anything obvious that would point to this failure, and I immediately emailed Jeanette at UE, and promptly received a reply back within about 10 minutes telling me she would take care of it for me. As I think many will attest to here (that I've sold my previous equipment to) I'm very fanatical with the care of my equipment, so Jeanette knew it wasn't going to be an issue of abuse etc.. Anyway, I immediately shipped them on Monday via Overnight Express Mail to UE. To make the story short, UE ended up replacing all the drivers on both sides of my UE11's, and in addition proceeded to ship them out yesterday via FedEx Overnight Saturday delivery so I'd have them for the weekend! What outstanding customer service from Jeanette Coffee and the great team at UE! UE you have a customer for life here!!
Thank You!
Jeff
__________________
HOME/PORTABLE SOURCE: Apple 16Gb iPhone, IPod Video 30Gb
CABLES: My own custom built Cardas LOD for iPhone
AMP: Qables iQube
IEM: Ultimate Ears UE-11's
|
03-23-2008, 06:11 AM
|
 |
100+ Head-Fi'er
|
|
Join Date: Dec 2006
Location: USA
Posts: 335
|
|
Quote:
Originally Posted by flashbak
I just wanted to post my appreciation to UE for providing me with an other outstanding example of their excellent customer service! This past Monday out of nowhere I noticed my UE11's right channel had reduced volume and highs. I checked the obvious thing first making sure there wasn't any earwax plugging them up etc... I couldn't find anything obvious that would point to this failure, and I immediately emailed Jeanette at UE, and promptly received a reply back within about 10 minutes telling me she would take care of it for me. As I think many will attest to here (that I've sold my previous equipment to) I'm very fanatical with the care of my equipment, so Jeanette knew it wasn't going to be an issue of abuse etc.. Anyway, I immediately shipped them on Monday via Overnight Express Mail to UE. To make the story short, UE ended up replacing all the drivers on both sides of my UE11's, and in addition proceeded to ship them out yesterday via FedEx Overnight Saturday delivery so I'd have them for the weekend! What outstanding customer service from Jeanette Coffee and the great team at UE! UE you have a customer for life here!!
Thank You!
Jeff
|
Fast communication is very good sign of customer service, but when your buds are $1000+ you should expect this kind of service.
__________________
Apple 5.5 iPod 30GB
Next: Apple iPod Touch 128GB
Barrel Number: 185134, 185165
My Feedback
|
03-23-2008, 02:11 PM
|
 |
100+ Head-Fi'er
|
|
Join Date: Aug 2006
Posts: 206
|
|
Quote:
Originally Posted by KUNFUCHOPSTICKS
Fast communication is very good sign of customer service, but when your buds are $1000+ you should expect this kind of service.
|
Yes but the great thing about Jeanette and Tarah at UE is they provide $1000 service for any customer 
|
03-23-2008, 02:36 PM
|
 |
1000+ Head-Fi'er
|
|
Join Date: Nov 2007
Location: C @ L 1 F 0 R N 1 @
Posts: 1,365
|
|
just the customer service is worth the $1000 heh
__________________
--------------------------
Current Headphone Setup: Cowon D2 16gb + 8gb SDHC > JH5-Pro
Current Speaker Setup: Audioengine A5 Speakers > Netbook/Laptop/Desktop
[Previous Headphones] Shure E2c, Beyerdynamic DT770, Futuresonics Atrio M8, Livewires, UltrasoneProline 750, UE Triple Fi 10
[Previous Amps] iBasso D2 Viper, MisterX Mini^3
--------------------------
Feedback: Elluzion
Contact: PM or 3lluzion@gmail.com
|
03-28-2008, 01:43 PM
|
|
Junior Head-Fi'er
|
|
Join Date: Dec 2006
Posts: 24
|
|
Good for you, too bad I'm not experiencing the same. The person hasn't even replied back since this past Monday. At least a yes or no would be appreciated, but apparently that person just doesn't care. Oh well, I'm done with UE products since I've had bad experience with them and shouldn't have to request an RMA again just to get a response.
|
03-28-2008, 02:13 PM
|
|
1000+ Head-Fi'er
|
|
Join Date: Jun 2001
Location: Marana, AZ
Posts: 1,032
|
|
Call or email Jeanette Coffee about the issue ASAP.
__________________
HOME/PORTABLE SOURCE: Apple 16Gb iPhone, IPod Video 30Gb
CABLES: My own custom built Cardas LOD for iPhone
AMP: Qables iQube
IEM: Ultimate Ears UE-11's
|
03-28-2008, 02:18 PM
|
|
100+ Head-Fi'er
|
|
Join Date: Feb 2008
Posts: 111
|
|
Does anyone know why it's nearly allways the right channel that goes ? it went on my ATH-CK7 earbuds, it wen't on my gaming headphones and now it gone on my sisters iBuds (yuck  ) yet i rarely see problems with the left channel going...
|
03-28-2008, 02:28 PM
|
 |
Headphoneus Supremus
|
|
Join Date: Jul 2007
Location: Cary, NC
Posts: 2,389
|
|
Quote:
Originally Posted by flashbak
Call or email Jeanette Coffee about the issue ASAP.
|
X2. I have owned all the Super.fi lineup and the Triple.fi before the UE11 and can tell you I've always experienced the same great customer service. It has always been really outstanding and this is not something I would expect is common from them.
|
03-28-2008, 02:45 PM
|
 |
Head-Fi'er
|
|
Join Date: Sep 2007
Location: Montreal, Каnа́dа
Posts: 68
|
|
I'm jealous. Just had an awful experience with Pioneer. I wish all companies had support and employees this good.
__________________
Home: (optical) Pioneer SE-DIR800C ~> (infrared) SE-DHP800; ~ (wired) HD 280 Pro
Portable: Dell Axim X30 ~> MylarOne X3 / KSC75"Some people want to know the specific upgrades done to the headphones. Here are the 2 of the most important ones. One of the two most important one is sensativaly. In Production you have to listen to smallest sound. It was made so the audio guy could pick it up and try to edit as most as he can out. The second most important upgrade was the anti blowout. Cause of all the mic ed gunshots. we blow out a lot of headphones. These where made to with stand any type of treatment. Personally I tried them a could hours ago listen to some Metallica and BOY, It felt like I was there in the front row. AND I WAS CRANKING THAT VOLUME! Their are a series of other upgrades such as the clearity but the main ones are listed above"
|
03-28-2008, 03:08 PM
|
|
Junior Head-Fi'er
|
|
Join Date: Feb 2008
Location: London
Posts: 27
|
|
I've had very mediocre server form UE. Took 2 weeks to reply to email after chasing it up twice. And I didn't get my questions answered either.
|
03-28-2008, 05:17 PM
|
|
Headphoneus Supremus
|
|
Join Date: Jul 2007
Location: Cary, NC
Posts: 2,389
|
|
Quote:
Originally Posted by riChchestMat
I've had very mediocre server form UE. Took 2 weeks to reply to email after chasing it up twice. And I didn't get my questions answered either.
|
I always call as well, but I also live in the states.
|
03-28-2008, 06:49 PM
|
|
100+ Head-Fi'er
|
|
Join Date: Aug 2006
Posts: 206
|
|
Quote:
Originally Posted by flashbak
Call or email Jeanette Coffee about the issue ASAP.
|
Who? - never heard of her - who is she and is she arabica and robusta
|
03-28-2008, 06:52 PM
|
|
1000+ Head-Fi'er
|
|
Join Date: Jun 2001
Location: Marana, AZ
Posts: 1,032
|
|
Funny, she said the same thing about you
__________________
HOME/PORTABLE SOURCE: Apple 16Gb iPhone, IPod Video 30Gb
CABLES: My own custom built Cardas LOD for iPhone
AMP: Qables iQube
IEM: Ultimate Ears UE-11's
|
03-28-2008, 07:23 PM
|
|
Headphoneus Supremus
|
|
Join Date: Jul 2007
Location: Cary, NC
Posts: 2,389
|
|
Quote:
Originally Posted by leqin
Who? - never heard of her - who is she and is she arabica and robusta |
She is the main support person for the customs department I think. I have some nice links video tours of the UE lab and the main staff if anyone wants me to post.
|
03-28-2008, 11:24 PM
|
|
100+ Head-Fi'er
|
|
Join Date: Aug 2006
Posts: 206
|
|
Quote:
Originally Posted by manaox2
She is the main support person for the customs department I think. I have some nice links video tours of the UE lab and the main staff if anyone wants me to post. |
OMG 
Well there's always telling me something I already know - if you keep your eyes peeled for the occasional person who posts all a panic saying help me please because my UE's have stopped working and or I did something really stupid with them and I ain't that sure whether or not UE will replace them under guarentee.... and while every man and his dogs posting sometimes confusing replys you'll see me posting saying you can stop panicing and I just PM'ed you everything you need to know to sort this out asap with the best possible result you could ever wish for.... and those people know that I'm more than aware who 'Jeannette Coffey', or her assistant Tarah Draper, is and how to spell her name correctly plus how to get in touch with her any time of day or week.
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT. The time now is 01:08 AM.
|
