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Old 02-22-2008, 09:10 PM   #1 (permalink)
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Default Very displeased with the customer service...
Edit:

Sorry for giving them a bad rap -- the phone customer service is very good.
Last edited by Frequency : 02-25-2008 at 05:43 PM.
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Old 02-22-2008, 09:33 PM   #2 (permalink)
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Give him a call. His phone number is listed in a stickied post in this forum.
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Old 02-22-2008, 09:55 PM   #3 (permalink)
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Quote:
Originally Posted by kydsid View Post
Give him a call. His phone number is listed in a stickied post in this forum.
now that's customer service
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Old 02-22-2008, 11:04 PM   #4 (permalink)
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Did you see this? He is pretty clear in the sticky that the best way to contact him is by phone....
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Old 02-23-2008, 10:00 AM   #5 (permalink)
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I am a new TTVJ customer, and have placed two orders already. These both shipped within a couple of hours of the respective orders being placed. I had to exchange e-mails with TTVJ in the process, and everything was as smooth as it gets.

I'm working on my third order right now (much higher value) and have absolutely no hesitation in doing business with Todd. Keep in mind that I am dealing with the company from across the globe and many time zones, and communication and order handling have been phenomenal.

Before I placed my first order, I had some questions about using the website (payment options), and received informative responses from fellow Head-Fi members as well as a personal e-mail from Todd himself. In your case, I really think you should either try logging into your TTVJ account and seeing if you can possibly manage to cancel your order, or phoning the company. Even if Todd isn't around, someone else likely will be. Unless you do that, it seems in bad form to start such a negative thread in this forum. Backorders are a fact of life.
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Old 02-23-2008, 12:26 PM   #6 (permalink)
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You need to contact him by phone. I am not sure if you can get a hold of him on the weekend or not though.Call Toll free 866-444-3910.
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Old 02-23-2008, 11:32 PM   #7 (permalink)
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what you have to do is contact him by telephone.. that's the best way
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Old 02-27-2008, 09:41 PM   #8 (permalink)
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HI All,

I would like to make Frequency a happy customer. Please e-mail or call me at your earliest convenience and we can discuss this matter.

I have been out of town since last Thursday and am just now back in the office. I am sorry that you could not get a response - but you will now...

Todd
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Old 02-29-2008, 09:30 PM   #9 (permalink)
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i'm very satisfied with TTVJ customer service, i ordered a pair of grado replacement pad and it did arrive super fast. however the box was like half opened and i only found a piece of the pad. I'm sure it's not TTVJ fault but i just contacted customer service reporting the problem. And the great news is they are happy to resend the other piece of it.

Thanks!
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Old 03-01-2008, 05:54 AM   #10 (permalink)
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happy to throw in that Todd is the man, I've received excellent customer service in all my dealings with him.
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