| Cables, Power, Tweaks, Speakers, Accessories (DBT-Free Forum) Discussion of cables, power (the electric kind), tweaks, & accessories. |
05-02-2006, 03:45 PM
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500+ Head-Fi'er
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Join Date: Jan 2006
Location: Copenhagen
Posts: 817
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Moon-Audio (Drew Baird)
What is your experience with the service of Moon-Audio in delivering the cables you have ordered within a reasonable time after payment?
I have ordered some black dragon headphone cables.
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05-02-2006, 03:48 PM
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1000+ Head-Fi'er
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Join Date: Jan 2005
Location: NYC
Posts: 1,453
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In my experience with Drew he was extremely prompt with really quick turnaround. If you are experiencing any delays, I'm sure he has a good reason and will communicate it to you directly.
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Home: Stello DA220 » Kimber SilverStreak » EarMax Pro (Electro Harmonix 6922/Mullard CV4024)» Joseph Grado HP-2 (JGSUWBR Cable) or ATH W5000
Desk: HeadRoom Overture DAC » RnB180 Mini Diamond Prototype » Coda Amp LE (Desktop Module) » Beyer DT 880 (Highflyin9 Recable)
Away: iPod Mini » Shure E4c
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05-02-2006, 03:57 PM
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Headphoneus Supremus
Moderator
Resistorous Conflagorous
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Join Date: Nov 2004
Location: Seacoast, NH
Posts: 7,737
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Nothing but good things to say about Drew. Service has always been good and he's been helpful even when it was asking about something that he ended up not being able to get for me.
Nate
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SB3/Arcam CD73 -> Hertsens Signature DAC -> Project Menace -> Woody HF-1 or HF-2
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05-02-2006, 04:25 PM
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500+ Head-Fi'er
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Join Date: Jan 2006
Location: Copenhagen
Posts: 817
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I have had no problems at all
I am just one of those nervous nellies and I appreciate your comments, since a lot of headphone information is by word of mouth.
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05-02-2006, 04:29 PM
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Headphoneus Supremus
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Join Date: Apr 2002
Location: Ottawa, Canada
Posts: 1,746
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I'd say my experience was pretty fast. It seemed long until I got the package the same day I was wondering when it would ship 
May have been just that one time, but telling me it had shipped 10 days earlier would made more sense 
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E-Mu 1212m|Stello CDT200 > WireWorld SuperNova 3+|Stereovox XV2 > Stello DA220 > Harmonic Technology Pro Silway MKIII > HeadAmp KGSS > Stax Omega II
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05-02-2006, 09:43 PM
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Headphoneus Supremus
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Join Date: Apr 2005
Location: Boston
Posts: 3,101
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Drew was very fast once he actually got my check. Something happened to it on the way to him. (not his fault at all).
Drew is class all the way and he makes a very nice product. He returns my emails very fast too.
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Headphones: Etymotic ER4P, Shure SE530
Sources: iPhone 3G, Nano 4G, iAudio X5
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05-03-2006, 03:33 AM
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Headphoneus Supremus
We are the weird ones.
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Join Date: Apr 2002
Location: Tampa
Posts: 6,657
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Drew is a very good vendor, only delay I've experienced when ordering from him was a couple years ago when his cable molder screwed up an entire shipment and it had to be redone from scratch. He handled it well though and made sure I was informed all the way about what was happening.
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Proud member of Team Stealth.
Proud member of Fuzzy Fuzz's Fuzzbox.
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05-03-2006, 03:50 AM
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Headphoneus Supremus
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Join Date: Mar 2004
Posts: 3,762
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I've bought some connectors and adaptors from Drew in the past and I've had no problems with him. Also, he has always returned my e-mails in a very timely fashion.
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05-03-2006, 05:02 AM
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1000+ Head-Fi'er
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Join Date: Apr 2006
Location: Wayne, PA
Posts: 1,173
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Quote:
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Originally Posted by darkninja67
Drew was very fast once he actually got my check. Something happened to it on the way to him. (not his fault at all).
Drew is class all the way and he makes a very nice product. He returns my emails very fast too.
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New avatar = new cans?
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05-03-2006, 01:04 PM
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100+ Head-Fi'er
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Join Date: Feb 2003
Location: Richmond CA
Posts: 120
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I'm ordering several items from Drew. He's kept me up to date on production status of my items...so no complaints from me.
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05-03-2006, 03:12 PM
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Headphoneus Supremus
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Join Date: Apr 2005
Location: Boston
Posts: 3,101
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Quote:
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Originally Posted by threEchelon
New avatar = new cans? |
Yeah, those be some HD600s. I love them.
Drew makes kick ass cables and seems to be recabling a lot of cans lately. Loved the BD'ed K701s.
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Headphones: Etymotic ER4P, Shure SE530
Sources: iPhone 3G, Nano 4G, iAudio X5
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05-03-2006, 04:53 PM
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Join Date: Jul 2003
Location: SoCal
Posts: 1,026
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Drew is a very trustworthy businessman and is extremely talented and innovative in all his cable and other work. To be trusted without reservation.
He always keeps you posted on progress and is quickto respond to emails.
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05-03-2006, 05:58 PM
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1000+ Head-Fi'er
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Join Date: Oct 2003
Location: Texas
Posts: 1,201
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Just to gild the lily a bit more . . .
My transaction with Drew went off flawlessly. He's a very prompt communicator.
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05-03-2006, 06:02 PM
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Moderator
Headphoneus Supremus:
President, treasurer, secretary and sole member of the Cayman Islands Head-Fi Club.
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Join Date: Nov 2002
Location: Cayman Islands mostly (and wherever the big rig wanders in the US)
Posts: 11,256
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Good guy, good products, good service. Honest, reliable. No worries.
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05-03-2006, 06:41 PM
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Headphoneus Supremus
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Join Date: Oct 2002
Location: UK
Posts: 9,758
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Prompt delivery, very good buying experience.
Abysmal and patronising aftercare, silly excuses (of doubtful veracity), reasonably methodical but ultimately a fairly poor construction standard. Who knows, perhaps I just got the Friday Afternoon treatment.
Unlikely to order again. My first genuinely bad experience with anyone related to Head-Fi. This cloud did have a silver lining. It did encourage me to find guys who could build cables closer to home who actually knew what they were doing.
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