# Open your item carefully and retain all packaging and documentation.
# All our products are new and are shipped to you in the same pristine condition we receive it from the factory or distributor.
# There should not be any problems if handled correctly and / or installed properly.
# On the rare occasion a product seems defective we always recommend contacting the respective manufacturer first for tech support as most items can be brought to proper working condition with the correct technical information.
# If at that point the item is deemed defective please e-mail within 7-10 days to
nate770@optonline.net
# Document the problem, the respective technical support reply, your E-bay ID and we will issue an RMA # (Return Merchandise Number) for an EXCHANGE of the same item.
# Beyond this time frame please contact the respective manufacturer's technical support.
# It is the buyer's responsibility to return the item to us; we will cover the cost to send a replacement.
#
If a refund is agreed to a shipping & handling cost will be deducted from the refund.
That's the return policy.
I don't know if they are authorized to sell ultrasone products. I'm certain the product is defective though. I used 2 different receivers, cd player, computer, and i pod and they all yielded the same result. More bass on the right compared to the left.
Reading the return policy I'm assuming I just send them back and they send one that (hopefully) works. I should have just ordered them from ultrasone but at 400 dollars I couldn't resist.