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Steve made me a custom mini to RCA interconnect. Through absolutely no fault of his own, the right angle mini connector developed a fault shortly after I received the cable. Steve immediately took the cable back, diagnosed the fault in the connector and repaired the cable - all the very same day he received it. He then mailed it back to me the next day via Express Post. The cable now works perfectly.
Throughout the whole process, Steve was very accomodating, gave me all the lattitude I could possibly need regarding cable construction, component selection and materials and communicated exceptionally well.
Steve is a rare example of one of nature's gentleman - it is a pity that so many other vendors have absolutely no clue at all about customer service. If they took even just one of the many leaves out of Steve's book, they might begin to approach greatness too.
I purchased a pair of Ultrasone Ed. 9s from Steve. He shipped them quickly, they arrived in perfect condition (as described) and promptly replied to my pm's. I have no trouble dealing with or recommending Steve to anyone.
Thanks again
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Hes thrown a kettle over a pub, what have you done?
Communication with Steve was absolutely first rate. I ordered two cables from him, and he offered very informative and thoughtful replies in regards to parts selection and customization, always keeeping my personal needs in mind.
On top of that, Steve went out of his way to procure a bevy of parts I needed for my own DIY project.
He provided unsolicited photos of all of my purchases along the way, and was extremely friendly and personable throughout.
I highly recommend him and hope to deal with him again.
Thanks for everything, Steve.
__________________ "And what is good Phaedrus, and what is not good... Need we ask anyone to tell us these things?" -Plato