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I've had problems with Shellbrook lately too. I ordered and paid for a cable on Oct. 28 and it hasn't shown up. Drew didn't respond to email for a few weeks so I disputed the charge with PayPal. That didn't work because the charge was more than 30 days old so I called my credit card company and had them do a "charge-back" for non-delivered goods.
I've been waiting for a few weeks now on a cable that he's been meaning to send out, but for one reason or another it hasn't arrived yet. He has had a rather large influx of business around the holidays though, so it's understandable that some orders for smaller items like cables might take a back seat to other larger orders-- I can't say for sure though.
Honestly, try PM'ing him, I have much better luck hearing back from him that way (usually within an hour or two). If for some reason he's backed up, don't worry, he's a good guy. He sent me an amp (super mini moy), it had some minor issues (mainly me being nitpicky) so he sent another one in the interim, which after arriving, I decided to upgrade to a Maxi Moy, so he sent that one too, before I even sent the other two amps back! If anything, his business is growing faster than he expected. Be patient til he gets back and has a chance to sift through emails/PM's, he'll take care of things.
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appar111
"I don't listen to Ronnie James Dio records because they make me do more push-ups. I think the guy rocks and he sings about dragons." - Henry Rollins
I guess I ordered and paid something like ten weeks ago - I had emails maybe for the first half of that time but in the last 5 weeks or so all of my emails have gone unanaswered. Plenty of people here seem to be having problems - as do the people sending me PMs so this is clearly not an exception.
Indeed... it would seem now that I am unlikely to receive anything until jan, by which time it will be more than 6 weeks late. Drew replied to my emails until mid nov-ish so I doubt there is an email communication problem, especially as I am not the only complainant. I don't mind if there is a backlog but I do like to be kept informed. Unless he has been on holiday for thw whole of the past month then there is no real excuse not to write a reply informing me of the delay - it would take less than a minute.
Hey Nick. It seems odd that on the one head Drew would readily reply to all of my emails rapdily, but choose to ignore yours. And he already had both of our payments, too. Given the quickness in his response to all of my non-urgent emails with questions about installation, etc., and given his very friendly demeanor in those email replies, I am inclined to give him the benefit of the doubt and suspect that he has some kinda PC problem that is nixing some of the emails that are being sent to him. I guess it just does not add up.
This of course does nothing to improve your situation. When was the last time you tried to contact him? I was in every-other-day contact with him the last two weeks, up until this past Saturday, Dec. 18th.
I would suggest sending him some more emails (given that he's on vaca, may further frustrate you, to):
Yes it does sound very odd. however it may be the fact that I required a 6.25mm jack socket on the front panel. He did indicate a small delay of a week from the fabricator last time we spoke just over a month ago but it may be that this is still a sticking point and he is waiting to get back to me with definate news. However 6 weeks delay is a bit long (originally it was due to be deleivered mid-nov) and he could have replied to say it was still ongoing. I have sent him a PM on head-fi - others have indicated that this is the best way to get a response. For all I know it may have been dispatched and is on its way or is lost in the post... I have no idea.
I ordered a pimeta from him on 12-1-04. Last I got reply from him was on the 14th, when he said it would be ready to ship on the 17th. I still haven't got it, I sent him an email on the 24th which he still hasn't replied to yet. This is the second time I've ordered an amp from him, the first time everything was just great. So I'm guessing that hes on vacation and cant get email or maybe something else happened...?
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