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02-11-2005, 01:39 AM
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Join Date: Feb 2004
Location: Upgrade Doghouse
Posts: 1,777
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Music Direct Return Policy: Can this be right?
So I ordered about $150 worth of vinyl from MD in Chicago and one of the albums (Fritz Reiner-Chicago Symphony) has a nasty pop on side 2 (sounds like a scratch every revolution but none visible).
They say send it back and when we receive it we'll send you another.
All good.
But... I get to pay return shipping because they sent me a defective product?
Don't get me wrong, we're talking $3-$4 here and it's not like I can't afford it or something. It just seems kinda weird. I guess I'm just used to other eTailers providing a somewhat higher level of service. If I want to return something cuz I don't like it, that's one thing but in the case of a defective product it seems like it should be on them. I'm not pissed off or threatening not to use them in the future or anything like that. In fact, their policy seems pretty generous: 30 day return policy for refund or store credit. That's probably better than most. More a philisophical question than a practical one, I guess. Just seems weird to incur a cost for something beyond my control.
What do you guys think?
CPW
__________________
Headphoneus Ignoramus
Team Covert Upgrade: "What? This old thing?"
Telemark: Norwegian for "Hey guys, wait up!"
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02-11-2005, 01:56 PM
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Headphoneus Supremus
∙ 1/2 hamster, 1/2 Turkish
∙ Blueteething
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Join Date: Nov 2003
Location: Cage
Posts: 19,883
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Welcome to buying stuff online.
Very few etailers will pay for return shipping. Even if they completely ******** up.
-Ed
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02-11-2005, 02:05 PM
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Join Date: Feb 2004
Location: Upgrade Doghouse
Posts: 1,777
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Quote:
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Originally Posted by Edwood
Welcome to buying stuff online.
Very few etailers will pay for return shipping. Even if they completely ******** up.
-Ed
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I guess most of the stuff I've returned was just cuz I didn't want it. In which case I fully expect to pay. I have returned 2 things that weren't right and had them cover shipping, But they were big catalog type places. Oh well.
CPW
__________________
Headphoneus Ignoramus
Team Covert Upgrade: "What? This old thing?"
Telemark: Norwegian for "Hey guys, wait up!"
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02-11-2005, 02:41 PM
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1000+ Head-Fi'er
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Join Date: Jan 2004
Location: Gig Harbor, Washington
Posts: 1,294
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I sure would include a note with the return, defining the defect, and would point out that your purchase was well above the average purchase, and express your displeasure at the cost to return defective goods, and that you are a respected member of Head-Fi and that good service begets good word of mouth, and that the opposite of that is...
Politely, of course - you will win their respect...
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02-12-2005, 12:40 AM
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Headphoneus Supremus
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Join Date: Jul 2003
Posts: 2,511
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Quote:
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Originally Posted by cpw
More a philisophical question than a practical one, I guess. Just seems weird to incur a cost for something beyond my control.
What do you guys think?
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A more practical question than a philosophical one....this shipping policy is supported by the clients so it's a polite way to avoid their obligations toward some of their long distance customers.
BTW, it's very close to the situation of the taxi driver lost with his passenger and finally asking for full price when finally at destination.... 
Amicalement
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