To support their customer service praise, I sent them an email over the weekends about cable failure, gave them shipping addy, and received new cable bu Tuesday.In addition, I sent the RMAed cable on Wednesday so yup! got replacement before i even send the old one out.
Andrew did not give me any trouble and made it quick and easy. Great customer service!
Did they change the cable though? It feels difference and they switched to straight plug...at least for mine.
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Earphones
Sony MDR-EX71SL, Sony MDR-ED21LP, JBL Reference 220, Bose In-Ear, RE2, SA6, UM3X
Source
Zune 30, Zune 120
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