They have been very good to me also in this department. Im in Seattle and they are in Florida and when mine broke they actually overnighted it back to me. I had it in 1 day which was over the top amazing. I almost felt bad about it since I know that cost alot.
So do you have the 2009 edition now, is that what you are saying. When you say "parts" do you mean the main piece with the drivers itself. I noticed the chrome part extends all the way to the tube on the new ones.
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Gear I've actually Kept:
Cowon D2> Headphonia Penguin CMOY>Sure SE530 (530's currently out for custom treatment)
Cowon S9>Fiio E3 >Sleek SA6 w/Kleer Wireless
Sansa E260>Creative Labs EP-640
RS Raptor>HD650
Sold or given away list is way to long lol
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