contra: I know we live in the 21st century, but consider this: delivery guys does not walk around with hightech GPS gadgets in their hands, so only when the guy finished his shift at around 7 pm and went back to the delivery center, updated the status of your order..
Not that the guy will turn back, because he got a phonecall from the office, that a customer just got home and he needs his stuff. "Sure, I turn back right away. and just tell me if any other fella got home since I was at their door, I want to spend the rest of my day in the van I'm sitting since morning, cheers Becky"
I know it's sad but this is how it goes, you know? They're not robots. Humans, with lifes to live, just like us.
Still this is not an excuse for theft, neglecting, lying, or damaging packets.
And the telephonist could've been more honest too...