Quote:
Originally Posted by nue
Picked up the Metro.Fi 100 maybe 2 weeks ago as an introduction to the UE family. Bad first impressions as they arrived with a dead right earbud IIRC. Sent them back and still in the middle of a scuffle with the retailer as they messed up the exchange big time. $30 isn't much to be making a big deal over but it's proved to be quite a hassle. Will inform as I get updated...
UPDATE: Well, finally decided it wasn't worth the hassle to argue and fight over these cans so I ended up withdrawing my request. What a complete waste of time. Dispute was with Comp-U-Plus, another retailer, not with ES.
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Sorry to hear about your problem with Comp-u-plus. Unfortunately they are not authorized dealers for any of the high-end earphones' manufacturers.
For your future reference, when you purchase from us, within the first 30 days, if your product is defective, we will replace it at no cost and no hassle. After 30 days the manufacturer handles the exchange but we stay in the loop calling them and emailing them if needed to expedite your exchange.