Originally Posted by Flavio T
We received official update from Westone on Friday, May 9th (not on the 8th) via email:
"...we do not expect to release the product until late 2008 at the earliest..."
All new pre-orders have been suspended on Earphone Solutions site. Existing pre-orders will be kept in our system until canceled or changed. We put 6 offers together to try and help with the inconvenience and disappointment.
We apologize for all the inconvenience and really appreciate your continued support.
You guys have handled this with such grace. With the position that Westone has put you in, I think you've earned the right to TP the CEO's house.
As for the optimist group, stating the obvious that there are much greater problems in the world - well of course there are. It's so simple that it doesn't need to be said. It's just that Westone kindly opened this topic for us, and so that's the topic up for discussion.
Those with preorders have more of a stake in this, but what I see is that they let the value of their brand down - NOT from product delays, but from the 180 degree change in how they used to communicate.
It's accepted that there are some things they simply can't say without it being out there for competitors, but there is plenty they can say, and until they say it, the value of the brand has somewhat diminished. I hope it was worth it for them.