A shipment can be delivered, but it will sit in the warehouse on a skid of shipments until it can be checked in--meaning inspected for damage, verification of RA number, etc--once that is done, the item is "received" into our system, meaning Customer Service in Indianapolis knows that the package in Hope, Ark is ok for credit or exchange (whatever the case may be). Turnaround time just depends on the # of shipments and # of employees inspecting them. Usually just a day or two.
Hope that helps!
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