I am a new TTVJ customer, and have placed two orders already. These both shipped within a couple of hours of the respective orders being placed. I had to exchange e-mails with TTVJ in the process, and everything was as smooth as it gets.
I'm working on my third order right now (much higher value) and have absolutely no hesitation in doing business with Todd. Keep in mind that I am dealing with the company from across the globe and many time zones, and communication and order handling have been phenomenal.
Before I placed my first order, I had some questions about using the website (payment options), and received informative responses from fellow Head-Fi members as well as a personal e-mail from Todd himself. In your case, I really think you should either try logging into your TTVJ account and seeing if you can possibly manage to cancel your order, or phoning the company. Even if Todd isn't around, someone else likely will be. Unless you do that, it seems in bad form to start such a negative thread in this forum. Backorders are a fact of life.
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