Guys- I have had great experience with HR over the years, which has caused me to think of you all as my go-to source for all things headphone - and to recommend you guys to a bunch of folks.
First, a decade ago I bought a little more power from you and proceeded to exchange it twice for issues that were probably in my head. Never a hint of annoyance on your part.
Then, a year ago, I called you all up as one of my UE SF5 drivers quit. And I was looking for a new set of cans. Rather than selling me a new kit, you all told me about UE's great warrantee service, and they replaced the phones no questions asked.
Your honest and straight-forward approach is so rare in business today. The goodwill that you created during those incidents is now directly translating into a Maxxed Desktop sale for you all, and I hope that some of the folks who I've referred to you have bought stuff as well.
Keep up the good work. Your customer service has been exceptional for over a decade.
Best of luck for your continued success.
-Gian
P.S. Your stuff sounds pretty good, too. ;-)
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Home: Sony 7700 --> HR Homey Balanced Desktop w/ DPS --> Senn 580s w/ Equinox
Away: iPod --> Total Bithead --> UE Triple.Fi
Dead: SuperFi 5pro Traded: HR Little More Power
Future: Senn 650 / AKG 701 / Wadia iTransport?
In Heavy Rotation: Keith Jarrett The Out of Towners, The Black Crowes Amorica, Kanye West Late Orchestration, and the usual core of ECM, Miles, and the Marleys
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