Quote:
Originally Posted by electronguy
[I'm hoping this is the best spot for this post, as it's somewhat web-related and not directly a HeadRoom issue...]
After a recent order placed at HeadRoom, which arrived in one day after shipping <g--Yeah!>, I thought I'd be "polite" and take the little BizRate.com survey to tell HeadRoom how pleased I was with their service and prompt delivery. What a bloody nightmare that's turned out to be (BizRate.com, that is).
I had to go through pages and pages of saying "no" to magazine subscriptions, coupon requests, and a vast assortment of other spam nonsense before I was able to complete my subscription to just provide some feedback. Then, I received numerous e-mails from BizRate.com telling me I need to click this link and that link to confirm this or deny that, etc. After about three days of following links and continuously declining their myriad offers, I finally read that to unsubscribe all I had to do was follow the link in the newsletter. There was none.
I would like to see HeadRoom not partner with BizRate.com in the future in an effort to allow HeadRoom's customers some peace of mind after the sale. Instead, perhaps a HeadRoom sales employee could e-mail or communicate with the customer directly (if a box is checked requesting follow-up, for example) to verify that the order was delivered satisfactorily, etc.
Or, just ditch BizRate.com altogether...
Still loving HeadRoom,
Scott
|
Hello ElectronGuy,
Very interesting comments and MANY thanks for pointing out the pitfalls we may have overlooked re:BizRate. I've taken the liberty of fowarding your comments to our Marketing/Sales VP and IT Manager respectively.
Thanks again and sorry for making you jump through all those hoops!
Cheers,
Jorge
HR Sales / Product Manager