[Tyll Hertsens]

Holy smoke, avriette, you are most welcome. And, as is the custom around here when addressing one with a post count of one, sorry about your wallet!

I think I need to respond properly to your post. Your experience at HeadRoom doesn't come from some sophisticated customer service training program, it comes from a bunch of really terrific individuals who are simply told to honor the music, understand the value of the products they are involved with, and focus on finding a good value for the customers needs. Jorge, Mike, Roz, Tara, now Ben, (and previously Jamey and Todd) are simply given the opportunity to treate people as they would like to be treated, and being the great people they are, they rise to the occasion. I can't tell you how many times folks have contacted me to tell how how great it was to simply be told the truth and be helped regarding the products they wanted to buy. The performance of the folks here never ceases to amaze me ... but there's more.

HeadRoom is a workplace, and folks here work hard. Some suffer the chill of the concrete floor in a Montana January, and some of the upstairs offices are wickedly hot in the summer. We're constantly grabbing our bootstraps and pulling hard as we try to self-finance our growth; difficult compromises are constant stressors. The effort and energy it takes for all the employees of HeadRoom just to be civil to each other and turn the crank everyday is a big deal. And that's what really amazes me: how they suffer the work, and still want to help people to get great music. To be fair, most people, in general, really rise to the occasion and work to aid others when given the opportunity. However, these particular folks are my responsibility, and I promise I'll keep doing my best to provide a good job for them.

Thanks for your very kind words.