I'm not going to say "you need to," because I think you know much better than I how to run your business. But "I wish you'd":
- Offer more headphone parts. Beyer pads, AKG pads, those little twist-on 1/8"-1/4" adaptors that come with many headphones and eventually get lost. Yeah, we can try to track this stuff down from the manufacturers ourselves, but I'd really rather deal with you even if you took longer and charged more, because your phones get answered and you return messages.
- Carry Etymotic again. Or at least their parts and supplies, which I order routinely and would like to order from you.
- Or at least, for cryin' out loud, the ER-20's: hearing preservation should be as much your concern as anybody's. IMO you should have a whole hearing preservation department in your store: cheap disposables, ER-20's, right up through custom musician's earplugs.
- Take a stand on custom earmolds for universal-fit IEMs. Advantages and disadvantages of the various materials available; measured effect on sound quality and isolation. The information that's out there is pretty anecdotal right now, and you could provide some real visibility and education around these products.
- Be cautious in planning your product strategy around the idea that your customer will buy an all-HeadRoom system. My understanding is that you're not building a switchbox because the Desktop Amp already has switched inputs. You're not offering a high-end standalone DAC because it's bundled into the amps instead. I really like your products (I had some quality listening time in your HeadFest suite, and I really like them), but I still prefer to mix and match on my own. I'd like not to be discouraged from buying your products just because of your emphasis on the all-in-one-and-all-from-HeadRoom solutions.
- Oh, yeah, and would you mind carrying Oto-Ease? I'm always buying another bottle or two of that stuff.
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