Hi,
I have the creative ep-630 which is a rebadged version of the Cx300. These phones have a very big bass thump for in ear phones.
It sounds very much liek you arent getting a seal. When they seal in your ears, you should feel suddenly there is a big reduction in the sound around you.
They should have come with instructions on how to insert. A tip; use your other hand over your head, to pull your ear up by holding its tip (this stretches your ear canal) allowing you to put the rubber tips into your ear canal more easily.
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