I have had an interesting experience with Drew over the last year. Suffice it to say, my Ascent was delivered (late), and then died about 3 weeks later. My free upgrade to the "first Ascent II" has not been fulfilled and I have not received any communication from Drew since January 7th, 2006. I am still on the website with a status of "building", but it seems that many other orders have appeared and moved all the way to "shipped" since my status changed. I finally complained to the United States Postal Service and the Better Business Bureau in ID. Drew has not responded to either organization as of yet.
I was surprised to discover that I was the only BBB complaint!
Obviously, from this forum and others, there have been many people that have had difficulties with his company. Why hasn't anybody spent the 10 minutes it takes to fill out the online complaint form?
I would think that if more of the dissatisfied customers took this easy step, we might all see some resolution. I encourage anyone that has lost all faith and patience in Shellbrook and Drew to take some action and fill out a BBB complaint. What can you lose? 10 minutes of time? The form can be found here :
http://complaint.bbb.org/
Best wishes,
Alan Chastain